Insurance Customer Service Representative

Douglas Thompson • Harlingen, TX

1d • Onsite

About The Position

Join Allstate Insurance Agency - Douglas Thompson as an Insurance Customer Service Representative in Harlingen, TX! In this exciting role, you will be the first point of contact for our valued customers, providing exceptional service and support while helping them navigate their insurance needs. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.

Requirements

• High school diploma or equivalent; college degree preferred.
• Property & Casualty Licensed
• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office Suite and CRM software.
• Texas insurance license or willingness to obtain one.
• Positive attitude and a passion for helping others.
• Detail-oriented with strong problem-solving abilities.
• Must be bilingual English and Spanish

Nice To Haves

• College degree preferred.

Responsibilities

• Assist customers with inquiries about insurance policies and claims.
• Provide quotes and information on various insurance products.
• Process policy changes and renewals efficiently.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and issues with professionalism.
• Educate clients on coverage options and risk management.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and company policies.

Benefits

• Breakfast provided on Friday
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED