Insurance Service Agent - Genstone

Genstone Realty•,

14d•Onsite

About The Position

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans. Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients. Reporting to the AVP, Insurance Sales Manager, this position is responsible for meeting individual sales targets and agency retention requirements. This role will ensure exceptional customer service is provided to all clients through any interaction via phone, email, or in person. The role is responsible for maintaining existing policy holder’s coverage while also looking to promote additional coverage/services where necessary.

Requirements

Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)
Active General Lines License with the ability to sell Commercial policies
Willingness to acquire additional state licenses as needed
2+ years’ experience in servicing commercial insurance policies
2+ years’ experience in sales with a proven track record of success
2+ years’ experience with Agency Management Software Agency Raters, ACORD forms, and related insurance technology
1+ years’ experience in a call center environment, preferably in the Insurance Marketplace
Knowledge of independent agency insurance principles and processes for providing customer and personal services including customer needs assessments, meeting quality standards for service, customer satisfaction, and policy retention
Knowledge of principles and methods for processing insurance policy endorsements, renewals, and addendums
Strong verbal and written communication skills
Strong interpersonal skills
Collaborative work style; high team-orientation
Open to change; agile; high learning agility
Strong analytical skills coupled with sound judgement
Strong problem solving abilities
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong project management skills
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Strong skills in MS Word, Excel, and PowerPoint

Nice To Haves

Commercial new Business and renewal experience preferred

Responsibilities

Meeting individual sales targets
Meeting agency retention requirements
Ensuring exceptional customer service is provided to all clients through any interaction via phone, email, or in person
Maintaining existing policy holder’s coverage
Promoting additional coverage/services where necessary