Insurance Service Agent

Brandon Mayberry•Flower Mound, TX

9d•Onsite

About The Position

We are seeking a dedicated and experienced Service Agent to join our team. The ideal candidate will possess strong customer service skills and a passion for delivering exceptional customer service. As a service agent, you will assist with the daily operations of the service department, ensuring that all clients requests are meet with quality standards while maximizing customer satisfaction and driving retention throughout the agency.

Requirements

Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task
People oriented
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must have currently)
Ability to Commute: Flower Mound, TX 75022 (Required)
Property & Casualty License (Required)

Responsibilities

As a Service Agent with Mayberry Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency
Your attention to detail, customer service skills, and desire to help people make you an ideal fit
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support
Provide an unparalleled customer support experience via in person, phone, email, and text
Provide prompt, accurate, and friendly customer service
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers
Process customer service requests quickly and thoroughly
Treat our customer with the Platinum Rule, “Treat others how they want to be treated”
Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments