Insurance Service Agent (Licensed)
About The Position
Join our insurance team at Members Insurance! At Members Insurance, we are committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact in the communities we serve. We are recruiting for an experienced Insurance Service Agent to join our agency team and help drive continued exceptional service to the community. This role is based at our beautiful headquarters located on River Drive in Moline, IL. The Insurance Service Agent provides exceptional member service to existing and new policy holders aligning with the Pathfinder culture of the credit union. We have a successful and busy insurance business, so we are looking for someone with a service-oriented demeanor and a detail-oriented work style. We are hiring for either a Service Agent (2 plus years of experience) or a Senior Service Agent (5+ years of experience.) Title and compensation will be based on experience.
Requirements
- High School Diploma or equivalent
- Property and Casualty license
- Exceptional member service, problem solving and decision making skills
- Demonstrated professional oral and written communications, accuracy and attention to detail
- Known to be reliable, dependable and responsible in all situations
Nice To Haves
- 2 plus years of experience (for Service Agent)
- 5+ years of experience (for Senior Service Agent)
Responsibilities
- Provides exceptional service to members and potential clients on all inquiries including, but not limited to requests for policy changes, coverage or billing questions, claims questions or inquiries on existing policies
- Documents all member interactions and requests completely and accurately
- Obtains signatures on new business policies and processes new business files checking for coverage accuracy, forms and signatures, correct billing information and completion of post issuance forms and requests
- Thoroughly reviews existing members policies and periodically shops around with carriers for best pricing, offering the option to rewrite with another carrier if beneficial to the member
- Conducts all transactions in accordance with State Insurance laws, Agency and IHMVCU policy.
Benefits
- Personalized, community-centered financial solutions
- Opportunity to make a meaningful impact in the communities we serve
- Successful and busy insurance business environment
- Careers page for more information including benefits: www.ihmvcu.org/careers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
