Insurance Sales & Service Representatives | Licensed and Entry-Level Opportunities Available | Up to $2,000 Signing Bonus for Qualified Licensed Candidates
About The Position
USAA is seeking Insurance Sales & Service Representatives for licensed and entry-level opportunities. This is a phone-based, member-facing role in a fast-paced contact center environment where you will assist members through consecutive service and sales interactions. Success requires strong communication skills, the ability to multitask across multiple systems, and a passion for helping others. USAA provides comprehensive paid training, licensing support, and development opportunities to help you grow and succeed. The role involves helping members with their insurance needs through service, sales, and retention conversations, building trusted relationships by identifying needs and recommending personalized insurance solutions, and delivering exceptional member experiences while balancing sales, service, and compliance requirements. You will navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment, and support team success and USAA's mission of serving military members, veterans, and their families.
Requirements
- High School Diploma or GED.
- Strong communication, customer service, sales, and relationship-building skills.
- Ability to thrive in a structured, metrics-driven contact center environment.
- Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions.
- Ability to navigate multiple systems while maintaining accuracy and attention to detail.
- Strong learning agility and willingness to develop new skills.
- Demonstrated accountability and commitment to delivering quality outcomes.
- Current active Property & Casualty or Personal Lines license in your state of residence or state of hire (for licensed candidates).
- Ability to obtain additional state licenses as needed (for licensed candidates).
- Ability to obtain a Property & Casualty license for your state of residence by the third week of employment (for unlicensed candidates).
- Ability to obtain additional required state licenses and registrations within the first 90 days of employment (for unlicensed candidates).
Nice To Haves
- Contact center experience
- Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations.
- Experience working in environments with performance, compliance, quality, or service metrics.
Responsibilities
- Help members with their insurance needs through service, sales, and retention conversations.
- Build trusted relationships by identifying needs and recommending personalized insurance solutions.
- Deliver exceptional member experiences while balancing sales, service, and compliance requirements.
- Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment.
- Support team success and USAA's mission of serving military members, veterans, and their families.
Benefits
- Paid training
- Licensing support
- Clear path for growth
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- 15% shift differential for hours worked after 6:00 PM local time and all hours worked on weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
