Insurance Sales & Service Representative Licensed and Entry-Level Opportunities Available | Up to $2,000 Signing Bonus for Qualified Licensed Candidates

USAA•Tampa, FL

2d•$44,080 - $74,390•Onsite

About The Position

USAA is seeking an Insurance Sales & Service Representative to join their team in Tampa, FL. This role involves engaging with members in a dynamic call center environment to help them understand their coverage, identify solutions, and protect what matters most. USAA offers a fully paid training program to gain industry knowledge, develop consultative sales skills, and build a long-term career serving the military community. The company's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. USAA values honesty, integrity, loyalty, and service. They are proud to support active-duty military spouses with potential remote or hybrid flexibility. The role offers accelerated career and earnings potential with paid training, licensing support, and a clear path for growth.

Requirements

High School Diploma or GED.
Strong communication, customer service, sales, and relationship-building skills.
Ability to thrive in a structured, metrics-driven contact center environment.
Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions.
Ability to navigate multiple systems while maintaining accuracy and attention to detail.
Strong learning agility and willingness to develop new skills.
Demonstrated accountability and commitment to delivering quality outcomes.
Current active Property & Casualty or Personal Lines license in your state of residence or state of hire (for licensed candidates).
Ability to obtain additional state licenses as needed (for licensed candidates).
Ability to obtain a Property & Casualty license for your state of residence by the third week of employment (for unlicensed candidates).
Ability to obtain additional required state licenses and registrations within the first 90 days of employment (for unlicensed candidates).

Nice To Haves

Experience from customer service, sales, banking, insurance, retail, hospitality, healthcare, military, contact center or other customer interaction roles.
3 to 5 years of contact center experience.
Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations.
Experience working in environments with performance, compliance, quality, service and sales metrics.

Responsibilities

Help members with their insurance needs through service, sales, and retention conversations.
Build trusted relationships by identifying needs and recommending personalized insurance solutions.
Deliver exceptional member experiences while balancing sales, service, and compliance requirements.
Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment.
Support team success and USAA's mission of serving military members, veterans, and their families.