Insurance Sales & Service Representative Licensed and Entry-Level Opportunities Available | Up to $2,000 Signing Bonus for Qualified Licensed Candidates
About The Position
USAA is seeking individuals for an Insurance Sales & Service Representative role, offering opportunities for both licensed and entry-level candidates. This phone-based, member-facing position operates in a fast-paced contact center environment. The role involves assisting members through service and sales interactions, requiring strong communication skills, multitasking abilities across multiple systems, and a passion for helping others. USAA provides comprehensive paid training, licensing support, and development opportunities to foster growth and success. The company's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the number one choice for the military community and their families. USAA values honesty, integrity, loyalty, and service. They also support active-duty military spouses with potential remote or hybrid flexibility.
Requirements
- High School Diploma or GED.
- Strong communication, customer service, sales, and relationship-building skills.
- Ability to thrive in a structured, metrics-driven contact center environment.
- Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions.
- Ability to navigate multiple systems while maintaining accuracy and attention to detail.
- Strong learning agility and willingness to develop new skills.
- Demonstrated accountability and commitment to delivering quality outcomes.
Nice To Haves
- Contact center experience.
- Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations.
- Experience working in environments with performance, compliance, quality, or service metrics.
- Current active Property & Casualty or Personal Lines license in your state of residence or state of hire.
- Ability to obtain additional state licenses as needed.
Responsibilities
- Help members with their insurance needs through service, sales, and retention conversations.
- Build trusted relationships by identifying needs and recommending personalized insurance solutions.
- Deliver exceptional member experiences while balancing sales, service, and compliance requirements.
- Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment.
- Support team success and USAA's mission of serving military members, veterans, and their families.
Benefits
- Paid training
- Licensing support
- Clear path for growth
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- 15% shift differential for hours worked after 6:00 PM local time and all hours worked on weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
