Insurance Sales & Service Associate (Remote, Tech Startup)

Jerry.ai • Charlotte, NC

4d • $19 - $21 • Remote

About The Position

This role is focused on helping customers manage their car and home assets by providing insurance, repair, financing, and maintenance services through an app. The work environment is fast-paced, high-energy, team-oriented, and fully remote. The company offers opportunities to shape customer experience, competitive wages and benefits, stock options, flexible scheduling, and a career path in the insurance industry. The company will pay for the P&C insurance license if needed. The culture emphasizes taking work seriously and supporting colleagues.

Requirements

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem-solving skills.
• Strong communication skills.

Nice To Haves

• P&C insurance license (company will pay for it if needed).

Responsibilities

• Taking great care of customers by identifying potential issues like coverage gaps, discounts, or renewal spikes.
• Answering inbound calls from customers shopping for auto, home, motorcycle, and other policies, and from policyholders needing changes.
• Developing deep product knowledge across a panel of insurance companies and understanding the evolving app.
• Problem-solving to remove barriers between customers and the right coverage.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Providing feedback to improve the product based on customer interactions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K match
• Paid vacation time
• Stock equity (stock options)
• Flexible scheduling (5-day, 8-hour or 4-day, 10-hour work week)
• Work equipment provided
• Paid parental leave
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed