Insurance Service Associate - Remote

CSAA Insurance Group, a AAA Insurer

5d•$21 - $28•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance insurance groups in the United States. Every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are hiring in the following locations! Arizona Colorado Delaware Idaho Nevada New Jersey Oklahoma Pennsylvania Sacramento, California

Requirements

High School Diploma/GED or a combination of education and 1+ year directly relevant work experience.
Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
P&C or Personal Lines License; if not licensed at time of hire, must obtain license within 6 months of hire date. Company will provide study materials and cover cost of licensing exam.
Strong communication, empathy, adaptability, and interpersonal skills.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
You can navigate through Windows-based and web browser applications and use the computer keyboard efficiently and accurately to input all important data.
High attention to detail to ensure accuracy of all information recorded.

Nice To Haves

1 - 2 years of prior sales and customer service experience in a personal line's insurance environment preferred.
Associates or Bachelor's Degree preferred.
1 year or more in a Chat support role communicating with customers via Chat preferred.
Bilingual skills preferred.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Provides entry level service and support to policyholders with a focus on first contact resolution.
Personally and mutually accountable for handling requests through a single channel, such as phone.
Primary function may include taking/making phone calls, manage policy information and protecting our customers by cross selling and binding applicable products, coverages, and services.
Anticipates, and proactively addresses future questions and needs as well as addressing pain points.
The role is an entry point for new employees to gain experience and move into Service Agent position.
Associate must be actively working towards obtaining licensure.
Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels.
Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.