Customer Experience Advocate (Remote, Insurance Tech Startup)
About The Position
This role is focused on helping customers manage their car and home assets through an app that simplifies insurance, repairs, financing, and maintenance. The work environment is fast-paced, high-energy, team-oriented, and fully remote. The company offers opportunities to shape customer experience, competitive wages and benefits, stock options, flexible scheduling (5-day/8-hour or 4-day/10-hour work week), provided work equipment, and a career path in the insurance industry. The role operates on two paths: sales and service, with the specific path determined during the interview process. As part of the Customer Operations team, responsibilities include providing excellent customer care by anticipating needs, answering calls for policy shopping and changes, understanding various insurance products and the company's app, problem-solving to ensure customers get the right coverage, processing service requests, and providing feedback to improve the product.
Requirements
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
Nice To Haves
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
Responsibilities
- Taking great care of our customers, anticipating needs beyond the initial question.
- Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
- Gaining deep product knowledge to match customers with the right insurance policies and navigate the evolving app.
- Problem solving to remove barriers between a customer and the right coverage.
- Processing service requests including vehicles, drivers, lienholders, and policy documents.
- Making the product better by providing feedback on customer interactions and suggestions for improvement.
Benefits
- medical, dental, vision insurance
- 401K match
- paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
- Fully remote, with work equipment provided.
- P&C insurance license paid for if you don’t have one yet.
- paid parental leave
- wellness benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
