Insurance Receptionist/Administrative Assistant

Towne Family of Companies•Norfolk, VA

11d•Onsite

About The Position

Towne Insurance is hiring a receptionist and administrative assistant for its downtown Norfolk headquarters. This role involves welcoming clients and guests, managing the switchboard and incoming calls, distributing faxes and electronic correspondence, pulling policies from company websites, and assisting with mail and scanning. The company emphasizes a culture of serving others, enriching lives, and providing excellent service, investing in employee health, happiness, and education. They seek motivated, self-directed professionals who wish to contribute to their communities.

Requirements

Excellent customer service skills.
Strong telephone skills.
Attention to detail.
Experienced with Outlook, Word, and Excel.
Work well under pressure.
Ability to multi-task.
Dependability and Punctuality.

Nice To Haves

Prior experience with an insurance agency.
Prior experience with multi-line switchboard.

Responsibilities

Greet all clients and guests and refer them to the correct person.
Answer incoming calls and forward them to the correct person.
Distribute all incoming faxes and other electronic documents.
Pull policies from company websites and distribute to the correct person.
Help open mail.
Optical Processor (scanning).
Keep receptionist area neat.
Keep conference rooms neat.
Receive all deliveries.
Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.