Insurance Needs Specialist

Zander Insurance Agency•Nashville, TN

11h•Hybrid

About The Position

Join the Zander team as an Insurance Needs Specialist! If you're looking to start a career in insurance, are enthusiastic about learning and have a reliable work ethic, this role is for you. You'll be trained to understand and evaluate our customers' insurance needs, guiding them to the right solutions. Your work at Zander can change lives, including yours! This wouldn’t be just another job, nor just another career path. Through our Employee Stock Ownership Plan (ESOP), Zander Insurance is a vehicle for personal and financial growth. Because we are 49% employee-owned, our belief is that every employee should share in the success of the agency by supporting an ownership mindset. When you join Zander Insurance, you automatically begin investing in your future since shares are awarded for simply being a team member; it is not necessary to purchase shares! Many employee-owners of Zander have a share value of over $1 Million! Are you ready to become an owner and change your life?

Requirements

High School Diploma or equivalent.
Eager to learn and adapt.
Strong communication skills.
Comfortable in a fast-paced call center environment.
The ability to type 45 wpm.
Proficient computer skills.
Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone.
Communicate effectively via telephone for extended periods of time, up to 7 hours per day.
Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately.
Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others.
Sit & stand for extended periods of time up to 7 hours per day.
Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building).
Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required.

Nice To Haves

Preparation for obtaining P&C/Life Insurance licenses (optional).

Responsibilities

Engage with customers over the phone to assist with their insurance choices, using a well-defined script.
Handle both incoming and outgoing calls in a busy call center environment.
Address and resolve customer objections effectively.
Regular use of database, dialing, and email software.
Deliver clear verbal and written communication.
Be open to other tasks as needed.