Insurance Follow up Representative

MultiCare Health System • Tacoma, WA

6d

About The Position

The Insurance Follow-Up Specialist contributes to the financial viability of the organization by ensuring accounts are properly billed and reimbursed. The role contacts insurance companies to secure and expedite payments through follow-up and appeals resolution processes, and serves as a functional leader or reference source. It requires discretion and sound judgment in decision-making and representing MultiCare. Work situations vary and require extensive insurance billing, follow-up, and appeals knowledge, along with strong customer service skills. The specialist serves as a communication link between MultiCare, patients, insurance companies and other third-party payers, providers of service, and departmental staff. The work involves complex implementation, analysis, and resolution.

This is a 1.0 FTE day-shift position with a Monday–Friday schedule, 8 a.m.–5 p.m. The stated pay scale is $21.68–$31.20 USD; compensation depends on factors including skills, experience, certifications, and education. MultiCare describes its benefits package as including medical, dental, retirement benefits, and paid time off, with additional support and development offerings noted in the posting.

Requirements

• Related health care or insurance industry experience.
• Strong customer service skills.
• Extensive insurance billing, follow-up, and appeals knowledge.
• Two years of patient accounting experience preferred; a bachelor's degree in Finance or Business Administration may substitute for experience.

Nice To Haves

• Two years of post-high-school education or an associate degree preferred.
• Knowledge of federal and state billing requirements preferred.
• Two years of patient accounting experience preferred.

Responsibilities

• Contact insurance companies to secure and expedite payments through follow-up and appeals resolution processes.
• Help ensure accounts are properly billed and reimbursed.
• Serve as a functional leader or reference source.
• Use discretion and good judgment in decision-making and representation of MultiCare.
• Communicate between MultiCare, patients, insurance companies and other third-party payers, providers of service, and departmental staff.
• Perform complex implementation, analysis, and resolution of insurance follow-up work.

Benefits

• Competitive tuition assistance and career development opportunities.
• Generous paid time off.
• Employee Assistance Programs.
• Medical and dental benefits.
• Retirement benefits.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed