Insurance Follow Up Representative

MultiCare Health System•Tacoma, WA

2d•$22 - $31

About The Position

The Insurance Follow-Up Specialist contributes to the organization's financial viability by ensuring accounts have been properly billed and reimbursed. The role contacts insurance companies to secure and expedite payments through follow-up and appeals resolution, and acts as a functional leader or reference source. It requires discretion and sound judgment in decision-making and representation of MultiCare. Work situations are varied and require extensive insurance billing, follow-up, and appeals knowledge, along with strong customer service skills. The position serves as a communication link among MultiCare, patients, insurance companies and third-party payers, providers of service, and departmental staff. The specialist performs this work at a complex level of implementation, analysis, and resolution.

Requirements

Related health care or insurance industry experience.
Two years of post-high-school education or an associate degree is preferred.
Knowledge of federal and state billing requirements is preferred.
A minimum of two years of patient accounting experience is preferred.
A bachelor's degree in Finance or Business Administration may be substituted for experience.

Nice To Haves

Two years of post-high-school education or an associate degree.
Knowledge of federal and state billing requirements.
A minimum of two years of patient accounting experience.

Responsibilities

Ensure accounts have been properly billed and reimbursed.
Contact insurance companies to secure and expedite payments through follow-up and appeals resolution processes.
Act as a functional leader or reference source.
Use discretion and good judgment in decision-making and representation of MultiCare.
Communicate between MultiCare, patients, insurance companies and third-party payers, providers of service, and departmental staff.
Implement, analyze, and resolve complex account issues.