Insurance Follow Up Representative

MultiCare Health System • Tacoma, WA

1d

About The Position

The Insurance Follow-Up Specialist contributes to the organization’s financial viability by ensuring accounts are properly billed and reimbursed. The role contacts insurance companies to secure and expedite payments through follow-up and appeals resolution, and serves as a functional leader or reference source. It requires discretion and sound judgment in decision-making and representing MultiCare. Work situations vary and call for extensive insurance billing, follow-up, and appeals knowledge, along with strong customer service skills. The position connects MultiCare with patients, insurance companies and other third-party payers, providers of service, and departmental staff. The specialist performs these functions at a complex level of implementation, analysis, and resolution.

This is a 1.0 FTE day-shift position, scheduled Monday through Friday. The pay scale is $21.68–$31.20 USD; actual pay may depend on factors including skills, experience, certifications, and education. For positions associated with a union contract, pay reflects the applicable step based on experience.

Requirements

• Related health care or insurance industry experience.
• May substitute a bachelor’s degree in Finance or Business Administration for experience.

Nice To Haves

• Two years of post-high-school education or an associate degree.
• Knowledge of federal and state billing requirements.
• At least two years of patient accounting experience.

Responsibilities

• Ensure accounts have been properly billed and reimbursed.
• Contact insurance companies to secure and expedite payments through follow-up and appeals resolution.
• Act as a functional leader or reference source.
• Use discretion and good judgment in decision-making and when representing MultiCare.
• Communicate between MultiCare, patients, insurance companies and other third-party payers, providers of service, and departmental staff.
• Perform complex implementation, analysis, and resolution related to insurance follow-up.

Benefits

• Competitive salary.
• Medical, dental, and retirement benefits.
• Paid time off.
• Competitive tuition assistance.
• Career development.
• Employee Assistance Programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed