Insurance Follow up Representative

MultiCare Health System•Tacoma, WA

2d•$22 - $31

About The Position

The Insurance Follow-Up Specialist contributes to the financial viability of the organization by ensuring accounts have been properly billed and reimbursed. The position contacts insurance companies to secure and expedite payments through follow-up and appeals resolution processes, and serves as a functional leader or reference source. It requires discretion and sound judgment, extensive knowledge of insurance billing, follow-up, and appeals, and strong customer service skills. The role links MultiCare and patients, insurance companies and third-party payers, providers of service, and departmental staff. Work is performed at a complex level of implementation, analysis, and resolution. This is a 1.0 FTE day-shift position, scheduled Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Related health care or insurance industry experience.
Minimum two years of patient accounting experience preferred; a bachelor's degree in Finance or Business Administration may be substituted for experience.

Nice To Haves

Two years of post-high-school education or an associate degree preferred.
Knowledge of federal and state billing requirements preferred.
Minimum two years of patient accounting experience preferred.

Responsibilities

Ensure accounts have been properly billed and reimbursed.
Contact insurance companies to secure and expedite payments through follow-up and appeals resolution processes.
Act as a functional leader or reference source.
Communicate between MultiCare, patients, insurance companies and third-party payers, providers of service, and departmental staff.
Perform complex implementation, analysis, and resolution of insurance follow-up matters.