Insurance Customer Service Specialist

Brandon Bystol•Germantown, WI

About The Position

Bystol Insurance & Financial is seeking an experienced customer service representative to support policyholders and prospects with property, casualty, and financial security needs. The agency has served Germantown and surrounding areas for over two decades and emphasizes high-quality customer service in a collaborative, friendly work environment. The position includes on-the-job customer service training and requires incumbents to attain and maintain a current state property and casualty insurance license. As a licensed sales professional, the employee will learn the business and help grow an Allstate agency while building relationships in the community. The agency notes that this is employment as a staff member with an independent Allstate Exclusive Agent, not direct employment with Allstate Insurance Co. Compensation is $22.00–$24.00 per hour, with performance-based bonuses and paid vacation.

Requirements

Experience in a client service environment is preferred.
Highly effective oral and written communication skills.
Strong interpersonal skills to build rapport with prospective and existing customers.
Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment.
Analytical skills to understand complex coverage details and underwriting guidelines.
Attain and maintain a current state insurance license in property and casualty.

Nice To Haves

Experience in a client service environment.

Responsibilities

Participate in on-the-job customer service training.
Build and maintain strong relationships with policyholders.
Counsel and advise prospects and policyholders on protection and coverage matters.
Process customer claims.
Take policy payments.
Troubleshoot customer questions and concerns.