Insurance Claims Intern – Summer 2027

FBL Financial Group, Inc.•West Des Moines, IA

About The Position

The Insurance Claims Intern will learn the claims process and gain a broad view of the business unit. The intern will assist with organizing and analyzing data, correspond with client members by phone, and may handle and settle less complex claims. Day-to-day functions may change based on storm-season claims, and other projects and duties may be assigned. The role offers an opportunity to contribute to the Farm Bureau customer service experience and gain entry-level insurance claims experience and general corporate exposure. The intern will participate in corporate activities designed to provide exposure to the industry, organization, and culture. The internship follows an 80/10/10 approach: 80% of time is spent on meaningful departmental work and project-based assignments, 10% on learning from and networking with employees in other areas, and 10% on shared internship experiences covering culture, leadership, and business operations.

Requirements

  • Be a current college student in a business-related major; junior or senior standing is preferred.
  • Be a quick learner and able to obtain a basic understanding of auto and property insurance policies.
  • Have effective communication skills, excellent customer service skills, and a team-focused approach.
  • Be available to work at least 35 hours per week during summer 2027; additional hours may be required, up to 38.75 hours per week.
  • Be currently authorized to work in the United States on a full-time, permanent basis; candidates requiring immigration sponsorship now or in the future, including candidates with OPT status, are not being considered.

Nice To Haves

  • Agricultural knowledge or background.
  • Junior or senior college standing.

Responsibilities

  • Assist with organizing and analyzing data.
  • Correspond with client members by phone.
  • Potentially handle and settle claims of lesser complexity.
  • Complete other projects and duties as assigned.
  • Participate in corporate activities and shared internship experiences, including learning and networking across the organization.

Benefits

  • Growth and professional development opportunities
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