Insurance Intern (Summer 2027)

LWCC People Operations•Baton Rouge, LA

1d•Onsite

About The Position

LWCC is seeking an Insurance Intern for a cross-functional learning experience across Claims and Policyholder Services (PHS). The internship introduces how workers’ compensation operates as an integrated system, from evaluating and servicing policies to responding to workplace injuries. Through structured training, job shadowing, hands-on assignments, and exposure to multiple departments, the intern will learn how Underwriting, PHS Operations, Premium Audit, Safety Services, Claims Teams, and Claims Operations work together to serve Louisiana businesses and injured workers. The program runs from June 8 through July 29, 2027, Tuesday through Thursday, from 8 a.m. to 4 p.m., at LWCC’s Baton Rouge office. Learning objectives include building foundational knowledge of workers’ compensation policy and claim lifecycles; understanding how departments connect and share information; developing communication, analytical, customer service, and presentation skills; and presenting internship learnings and the end-to-end workers’ compensation process through a capstone project featuring an AI Agent.

Requirements

Currently enrolled in, or recently graduated from, an accredited college or university.
Strong written and verbal communication skills.
Professionalism, curiosity, and a customer-focused mindset.
Ability to maintain confidentiality and use sound judgment when working with business, medical, financial, or claim information.

Nice To Haves

Coursework in insurance, risk management, business, finance, accounting, safety, healthcare, data analytics, or a related field is helpful but not required.
Interest in learning how insurance operations and workers’ compensation support employers and injured workers.

Responsibilities

Learn workers’ compensation underwriting fundamentals, including policy structure, classifications, pricing, and policy servicing.
Assist under supervision with reviewing new-business submissions, renewals, endorsements, and policy-processing workflows.
Gain exposure to LWCC workers’ compensation policies, NCCI Basic Manual rules, relevant Louisiana workers’ compensation requirements, and company policies and procedures.
Observe how policy information and underwriting decisions affect audit, safety, and claims activities.
Assist with customer service for agent partners, policyholders, underwriters, and internal stakeholders.
Assist with processing policy endorsements and responding to internal and external service requests.
Learn how operational workflows support the policy lifecycle and connect with Claims.
Learn how premium audits validate payroll, classifications, and other exposure information used to determine final premium.
Assist under supervision with gathering and reviewing business records and audit information.
Learn how Safety Services partners with policyholders to identify hazards and strengthen workplace safety practices.
Observe how loss-prevention efforts may affect underwriting decisions and claim outcomes.
Shadow experienced Claims Representatives and specialists to learn how work-related injury claims are handled from intake through resolution.
Observe investigations, including collection and review of information from policyholders, injured workers, witnesses, medical providers, and other relevant sources.
Review claim-related documents, including medical records, medical bills, SIU, claims recovery, and insurance forms, under appropriate supervision.
Participate in training introducing claim evaluation, reserving concepts, benefit delivery, return-to-work considerations, and stakeholder communication.
Complete assigned research, process-improvement, administrative, or operational projects.
Prepare and deliver a final presentation summarizing key learnings about the end-to-end workers’ compensation process.