Insurance & Billing Coordinator

Elite Dental Care • Trenton, TN

2d • Onsite

About The Position

Elite Dental Care is seeking an experienced Insurance & Billing Coordinator for its Trenton, Tennessee office. The role supports a trusted patient experience and the financial health of the practice by managing insurance verification, claims, patient ledgers, accounts receivable, and billing challenges. The coordinator is expected to take ownership of account accuracy and the insurance pipeline, communicate financial responsibilities to patients with empathy and clarity, and prioritize revenue-cycle work effectively.

The company describes clear operational benchmarks and aged-receivables targets, modern practice management technology, collaborative team support, regular Provider Pulse check-ins, and opportunities for advancement within its six-location network. Potential career paths include practice management, regional revenue leadership, and specialized executive roles.

Requirements

• A minimum of 3 years of direct insurance and billing experience in the dental or medical field.
• Understanding of claim life cycles, EOB auditing, fee schedules, pre-authorizations, and appeals for denied claims.
• Familiarity with primary and secondary insurance filing, ledger reconciliation, patient financial arrangements, and accounts receivable aging reports.
• Strong attention to detail, including precise data entry, accurate claim preparation, and follow-through on balances and unpaid claims.
• Ability to explain complex insurance benefits and financial responsibilities to patients with empathy, clarity, and tact.
• Accountability for patient account accuracy and the practice's insurance pipeline.
• Ability to prioritize billing work efficiently and identify workflow bottlenecks.
• High school diploma or GED.

Nice To Haves

• Prior experience with Dentrix or an equivalent dental or medical billing software platform.

Responsibilities

• Verify insurance coverage and benefits.
• Prepare and submit primary and secondary insurance claims.
• Manage claim life cycles, including pre-authorizations, EOB auditing, and appeals for denied claims.
• Reconcile patient ledgers and set up patient financial arrangements.
• Manage accounts receivable and aged-receivables reports.
• Follow up on outstanding balances, unpaid claims, and unresolved billing issues.
• Explain insurance benefits and patient financial responsibilities to patients.
• Prioritize daily billing queues, identify workflow bottlenecks, and focus on high-impact revenue tasks.

Benefits

• Modern practice management technology and collaborative team support.
• Regular feedback and development through Provider Pulse check-ins.
• Recognition and appreciation for accurate billing and financial productivity.
• Career advancement opportunities within a six-location network, including potential paths to practice management, regional revenue leadership, or specialized executive roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED