Insurance & Billing Specialist

Concord Counseling Services•Westerville, OH

7d•Onsite

About The Position

Concord Counseling Services is seeking an experienced Insurance & Billing Specialist to support billing and revenue cycle operations at its Westerville office. The position processes insurance claims and payments, maintains accurate insurance information, assists with credentialing, and supports client billing inquiries. The specialist works with insurance carriers, clients, and internal staff to help ensure accurate billing and timely reimbursement. The ideal candidate has healthcare billing experience, attention to detail, and knowledge of third-party payer requirements, preferably in behavioral health or community mental health.

Requirements

High school diploma or equivalent.
Three to five years of experience in healthcare billing, insurance claims processing, medical accounts receivable, or revenue cycle management.
Experience with electronic medical record (EMR) systems and healthcare billing software.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Knowledge of Medicare, Medicaid, commercial insurance, and third-party payer requirements.
Strong attention to detail and organizational skills, with the ability to manage multiple priorities.

Nice To Haves

Associate degree in business or accounting.
Experience in a behavioral health or community mental health setting.

Responsibilities

Prepare, submit, and follow up on insurance claims to commercial, government, and other third-party payers.
Review claims and assist with correcting and resubmitting denied or rejected claims.
Post payments, adjustments, and contractual write-offs accurately and promptly.
Reconcile client accounts and help resolve billing discrepancies.
Establish and maintain payer information in the electronic medical record (EMR) system.
Ensure accurate setup and maintenance of client insurance information.
Generate client billing statements and respond to client billing inquiries.
Assist clients with questions about insurance coverage, account balances, and payment arrangements.
Coordinate clinical staff credentialing and assist with payer enrollment and revalidation.
Maintain accurate billing, credentialing, and reimbursement records.
Maintain compliance with HIPAA, organizational policies, and applicable federal, state, and local regulations.