Insurance Associate

Primary Residential Careers • Centennial Park, AZ

8d • Onsite

About The Position

Perform daily insurance servicing functions within the MSP (Black Knight), including monitoring insurance coverage, updating policy information, and addressing insurance-related exceptions to maintain accurate loan records. Conduct monthly reviews of lender-placed insurance (LPI) billing to ensure accuracy, proper application to borrower accounts, and compliance with investor and regulatory requirements. Prepare and send mortgagee clause change notification letters to insurance carriers and agencies to ensure servicing information is properly reflected on borrower insurance policies. Complete monthly Servicing Quality Assurance (QA) audit reviews to verify compliance with internal policies, investor guidelines, and regulatory requirements. Provide oversight and coordination with the insurance vendor (Proctor), including monitoring vendor performance, addressing discrepancies, and ensuring service-level expectations are met. Manage insurance-related exceptions by researching discrepancies, coordinating with internal teams and external parties, and ensuring timely resolution. This includes written correspondence and telecommunications. Process and monitor insurance refunds, ensuring accurate application to borrower accounts and proper documentation in accordance with servicing procedures. Track claim status and follow up with insurance carriers to ensure timely payment and proper application of insurance proceeds for any in-house claims. Provide oversight of insurance loss claims managed by the vendor (Proctor).

Requirements

• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong problem solving and analytical skills
• Ability to work independently and collaboratively within a team environment
• Must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

• Background in mortgage servicing, insurance tracking, or escrow administration.
• Understanding of insurance processes and regulatory or investor compliance requirements.
• Familiarity with third-party vendor coordination and oversight processes.

Responsibilities

• Perform daily insurance servicing functions within the MSP (Black Knight), including monitoring insurance coverage, updating policy information, and addressing insurance-related exceptions to maintain accurate loan records.
• Conduct monthly reviews of lender-placed insurance (LPI) billing to ensure accuracy, proper application to borrower accounts, and compliance with investor and regulatory requirements.
• Prepare and send mortgagee clause change notification letters to insurance carriers and agencies to ensure servicing information is properly reflected on borrower insurance policies.
• Complete monthly Servicing Quality Assurance (QA) audit reviews to verify compliance with internal policies, investor guidelines, and regulatory requirements.
• Provide oversight and coordination with the insurance vendor (Proctor), including monitoring vendor performance, addressing discrepancies, and ensuring service-level expectations are met.
• Manage insurance-related exceptions by researching discrepancies, coordinating with internal teams and external parties, and ensuring timely resolution. This includes written correspondence and telecommunications.
• Process and monitor insurance refunds, ensuring accurate application to borrower accounts and proper documentation in accordance with servicing procedures.
• Track claim status and follow up with insurance carriers to ensure timely payment and proper application of insurance proceeds for any in-house claims.
• Provide oversight of insurance loss claims managed by the vendor (Proctor).

Benefits

• Respectful workplace where diversity is critical to innovation and growth.
• Customer care while actively listening to customers in an effort to understand their views and needs.
• Ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed