Insurance Agent Support Specialist (Part-Time)

ASR INTERNATIONAL•Town of Smithtown, NY

7d•$29 - $39•Onsite

About The Position

ASR International Corporation (ASR) is seeking an on-site, part-time Insurance Agent Support Specialist at its Corporate Headquarters in Hauppauge, NY. This role provides essential support to insurance agents, assisting with client service, administrative tasks, and policy management. Recent retirees are encouraged to apply.

Requirements

At least 5 years of experience in insurance support, customer service, or administrative support roles.
Comfortable learning applicable insurance software and internal software systems (Microsoft Office Suite).
Exceptional phone etiquette and written communication skills to explain processes clearly to clients.
The ability to multitask, prioritize tasks, and work in a fast-paced environment.
High degree of accuracy and attention to detail.
Ability to work independently and as part of a team.
Must clear a background check and agree to/sign confidentiality requirements.

Nice To Haves

Previous experience dealing with Worker's Compensation is desired.
Knowledge of workers’ compensation regulations, classifications, and rating methodologies is desired.
Bachelor's Degree in any field is preferred.
Insurance license is a plus but not required.

Responsibilities

Assist agents in preparing quotes, processing new applications, and managing underwriting paperwork.
Coordinate with carriers to resolve underwriting or policy issues.
Maintain accurate, up-to-date client files and policy records in internal systems.
Review upcoming renewals and assist agents in reaching out to clients to ensure continuous coverage.
Act as the first point of contact for clients, answering coverage questions, taking payments, and processing policy changes.
Manage inbound client inquiries via phone, email, and online platforms.
Help clients initiate claims and guide them through the initial reporting steps.
Support agents with scheduling, file management, and general administrative tasks.
Develop, manage, and retain a portfolio of workers’ compensation clients.
Ensure compliance with state workers’ compensation laws and reporting requirements.
Conduct policy reviews, audits, and claims follow‑ups as needed.
Assess client risk profiles and recommend appropriate coverage solutions.
Monitor workflow queues to ensure timely completion of tasks and adherence to regulatory requirements.
Uphold company policies, confidentiality standards, and compliance protocols.
Provide exceptional customer service and maintain a positive client experience.