Insurance Support Specialist
TEKsystems•San Antonio, TX
•$23 - $23•Remote
About The Position
We're seeking an experienced Insurance Support Specialist to join a growing team within a leading mental health organization. In this fully remote role, you'll support both providers and members by resolving insurance, billing, and coverage-related questions. This is a great opportunity for someone with healthcare insurance experience who enjoys problem-solving, working in a fast-paced environment, and helping others.
Requirements
- 2+ years of healthcare experience
- Experience working with health insurance plans
- Knowledge of medical billing processes
- Knowledge of EOBs (Explanation of Benefits)
- Knowledge of deductibles, copays, and coinsurance
- Strong written communication skills
- Ability to work in a fast-paced environment
- Adaptable and open to feedback
- Strong attention to detail and problem-solving skills
Responsibilities
- Manage inbound insurance-related tickets from providers and members
- Assist providers with questions regarding accepted insurance plans, client volume, and payor status
- Assist members with insurance discrepancies, adding or updating insurance information, and billing questions and complex investigations
- Communicate primarily through email, with limited phone support as you progress in the role
- Maintain accurate documentation and timely follow-up
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
