Insurance Account Manager
About The Position
First Independent Insurance Agency is seeking an experienced, customer-focused Account Manager to join its team in Clinton Township, Michigan. The role is suited to an insurance professional with experience in both personal and commercial lines who enjoys building client relationships, providing exceptional service, and helping customers protect what matters most. The Account Manager will manage a diverse book of business, take ownership of client accounts, proactively identify coverage needs, and deliver a high level of service while contributing to the agency’s continued success. The agency is looking for someone who takes pride in their work, enjoys helping clients, brings existing industry knowledge, and can confidently handle personal and commercial lines business.
Requirements
- Current Property & Casualty insurance license.
- Previous insurance agency experience.
- Experience servicing both personal lines and commercial lines accounts.
- Strong understanding of insurance policies, coverages, and industry practices.
- Excellent communication, organization, and customer service skills.
- Ability to manage multiple priorities and work independently.
- Professional, dependable, and detail-oriented, with a team-focused attitude.
Responsibilities
- Manage and service an existing book of personal and commercial lines accounts.
- Build and maintain strong, lasting relationships with clients.
- Handle policy changes, renewals, endorsements, certificates, and other account service requests.
- Respond to client inquiries by phone and email in a timely and professional manner.
- Review coverage needs and recommend appropriate insurance solutions.
- Assist with new business quoting, remarketing, and account rounding.
- Identify cross-selling opportunities to grow existing client relationships.
- Communicate with insurance carriers to resolve policy and coverage-related issues.
- Maintain accurate client records and documentation within the agency management system.
- Proactively support client retention through consistent follow-up and outstanding service.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
