Instructional Technology, Support Specialist II, Educational Media Center

Boston University • Boston, MA

13h

About The Position

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its team. This position operates, maintains, troubleshoots, and provides technical support for classroom technology systems and services. The role also serves on multiple project teams in roles such as Project Coordinator, Project Lead, Technical Lead, or Client Lead for events requiring long-term planning and longitudinal projects. The position focuses on providing outstanding support to faculty, staff, and students. It may involve being on call, supporting a few weekend events each year, and flexibly swapping hours with colleagues for coverage.

Requirements

• Two years of experience in a related technology environment.
• Solid experience supporting and troubleshooting classroom or event audio/visual technology.
• Ability to create documents and reports using MS Office.
• Ability to lift moderately heavy equipment, up to 50 pounds.
• Follow procedures and maintain accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills.
• Patience when resolving complex technical issues in person and by phone with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and customer service skills.
• Energetic, self-directed, motivated, and professional approach in a fast-paced, dynamic environment.
• Ability to interact professionally, diplomatically, and tactfully with all levels of an organization.
• Ability to work with external vendors and productively on cross-functional teams, as well as independently and resourcefully.
• Ability to work autonomously and maintain control in rapidly changing situations.
• High level of independent decision-making ability.

Nice To Haves

• Experience in higher education is preferred.
• A bachelor's degree in a related discipline is preferred.
• Familiarity with service/incident ticketing systems, space scheduling databases, digital signage platforms, and lecture capture systems.

Responsibilities

• Operate and maintain classroom technology systems and services.
• Troubleshoot classroom technology and provide technical support.
• Serve on project teams as a Project Coordinator, Project Lead, Technical Lead, or Client Lead for events and longitudinal projects.
• Provide support to faculty, staff, and students.
• At times, be on call and support a few weekend events a year.
• Swap hours with colleagues as needed for coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed