Instructional Support Technician

San José State University•San Jose, CA

2d•$5,631 - $5,976

About The Position

The Department of Nutrition, Food Science, and Packaging seeks an Instructional Support Technician I to support the daily operations of laboratory courses and related instructional activities. The position prepares laboratory materials and solutions, maintains supplies and equipment, supports food and laboratory safety procedures, and provides guidance to student assistants. It also assists faculty, staff, and students, performs general laboratory cleaning and maintenance, coordinates student locker assignments, and provides coverage for the Instructional Support Technician II.

Requirements

Equivalent to two years of experience providing instructional support services for a unit or discipline, acting as a student assistant, or producing materials or supplies related to the discipline; a combination of education and experience will be considered.
Ability to communicate professionally and respectfully with constituents and provide strong customer service and public relations.
Ability to meet the physical demands of the position.
Knowledge of support and lead services; nutrition/dietetics and food science; curriculum materials, supplies, and their uses; preparing chemical solutions and related safety protocols; and hazardous-material safety and disposal methods.
Ability to operate microscopes, pH meters, gas and electric ranges, stand mixers, blenders, and other laboratory and kitchen equipment.
Ability to maintain databases for records management in conjunction with the campus community, industry, and professional organizations.
Ability to understand and work in a health- and safety-compliant scientific environment involving perishables and hazardous materials.
Thorough knowledge of English grammar, business writing, punctuation, and spelling, and ability to compose and format correspondence and reports.
Working knowledge of word-processing, spreadsheet, and database-management software.
Ability to successfully complete the SJSU Defensive Driver Training Course and pass its exam.
Ability to handle multiple work priorities and organize and plan work and projects.
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
General awareness of emerging technologies, including artificial intelligence, and willingness to develop skills in their appropriate, responsible, and ethical use in higher education, consistent with institutional policies and practices.
Satisfactory completion of a background check is required for employment.

Nice To Haves

Food safety experience or knowledge (strongly preferred).
Laboratory safety experience or knowledge (strongly preferred).
Chemical handling experience or knowledge (strongly preferred).
Technical background; knowledge of a food- or nutrition-related field is a plus.
Ability to operate, maintain, and set up equipment and troubleshoot repairs.
Proficiency with computer software such as Word, Excel, and Google Workspace.
Personnel management experience.

Responsibilities

Prepare, organize, distribute, and clean up laboratory supplies, equipment, food samples, solutions, and linens.
Follow food, laboratory, and hazardous-material safety procedures; maintain temperature logs and inspect safety equipment.
Train, guide, and oversee student assistants, and maintain student and instructional support handbooks.
Inventory and maintain laboratory equipment, supplies, facilities, and instructional spaces, and report issues.
Assist faculty, staff, and students; coordinate locker assignments; and support procurement and departmental activities.
Perform general laboratory cleaning and maintenance and provide coverage for the Instructional Support Technician II.