Instructional Support Assistant

Stony Brook University•Town of Brookhaven, NY

About The Position

The Instructional Support Assistant performs office support and administrative work to meet the requirements of the Dental Care Clinic programs. At Stony Brook Medicine, the Support Assistant is a member of the team and interfaces with all levels of management throughout the Dental Care Center. The role requires strong communication and organizational skills and adherence to the organization’s standards of excellence. This is a full-time, FLSA non-exempt appointment eligible for overtime. The position is designated as essential and may require reporting to or remaining at work when classes are canceled or the campus is operating on limited operations during an emergency. The position is not eligible for work visa sponsorship. In addition to base salary, the position is eligible for $4,150 in annual UUP location pay, paid biweekly.

Requirements

Associate’s degree or higher from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA), or three years of full-time administrative or customer service experience in an office setting in lieu of the degree.
One year of full-time administrative or customer service experience in an office setting.
Required qualifications must be evidenced by an attached resume.
Strong communication and organizational skills.
Ability to work collaboratively and professionally with providers and staff.

Nice To Haves

Bachelor’s degree or higher from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA).
Experience with Microsoft Office Suite.
Experience with electronic health records and dental terminology.
Bilingual in English and Spanish.

Responsibilities

Provide information related to patient care to patients, students, faculty residents, and staff.
Schedule, confirm, and cancel patient appointments.
Coordinate patient appointments with other clinics within the Dental Care Center.
Assist patients and promptly resolve appointment-related and other concerns.
Answer high-volume phone calls and triage patients to the appropriate party.
Provide customer support to patients and family members.
Register patients and accurately and completely enter demographic information into the axiUm record.
Work with other departments to ensure patient information is accurate.
Ensure compliance requirements are met, including presenting and obtaining patient or designee consent and regulatory signatures necessary for treatment and payment.
Maintain and obtain required documents, such as copies of photo identification and insurance documents; witness general consents, agreements, and acknowledgments.
Maintain faxes and referrals from external providers.
Work collaboratively and professionally with providers and staff.
Manage student schedules and rosters.
Perform other duties or projects as assigned, consistent with the position’s rank and departmental mission.