Department of Management (PWO) Instructional Student Assistant (ISA) Pool

CSUSB • San Bernardino, CA

3d • Onsite

About The Position

The Professional Writing Office (PWO) in the Department of Management seeks an Instructional Student Assistant to work as a Writing Consultant in its business-centered campus office. The role primarily involves tutoring undergraduate and graduate students on business writing and communications assignments, adapting guidance to each student’s needs in content, mechanics, grammar, and format. Consultants are expected to work with students in person and via Zoom, organize and present workshops for small groups of up to 10 students, and coach students on ethical and effective use of AI.

In addition to tutoring, the assistant performs administrative and promotional work to raise awareness of PWO services. Tasks may include generating reports for faculty, creating flyers, assisting with campus events, and maintaining the office’s functions as directed by the Director. The role calls for strong critical thinking, writing, and interpersonal communication; sensitivity to diverse student populations; self-direction; time management; and a positive, service-oriented approach.

The position is an Instructional Student Assistant appointment with an hourly salary range of $17.86–$23.84, commensurate with experience and the percentage of time appointed. The position requires working on campus in California. Employment is contingent on satisfactory completion of a background check, and the employee is a mandated reporter under California law.

Requirements

• Be a junior-level student in good standing.
• Have a GPA of 3.0 or higher in English/writing courses.
• Have passed MGMT 3500 or an equivalent course with a grade of B or better.
• Demonstrate exceptional writing and interpersonal communication skills.
• Have strong critical thinking skills and the ability to adapt communication style, tone, and audience.
• Be able to support a wide range of writing assignments and help students improve their writing.
• Show sensitivity when working with diverse student populations and students who may need additional tutoring assistance.
• Manage time effectively, stay focused, and complete tasks without direct supervision.
• Have a positive, service-oriented attitude.
• Be willing to perform general office tasks and promotions.
• Have transportation to campus to work with students in person.
• Be comfortable with AI use and able to coach students in its ethical and effective use.
• Comply with mandated reporter requirements under California law.
• Complete a satisfactory background check before starting work.
• Reside in California to perform CSU-related work, subject to the stated policy and exceptions.

Nice To Haves

• Completion of Management 3500 with a grade of B or better is listed as preferred, although the posting also states it as a minimum qualification.
• Spanish-speaking ability.
• Aptitude for promotion and social media, and interest in maintaining the office’s social media presence.

Responsibilities

• Tutor undergraduate and graduate students on business writing and communications assignments.
• Provide guidance on writing content, business formats, mechanics, and grammar, adjusting to students’ different needs.
• Work with students in person at the Professional Writing Office and via Zoom.
• Organize and present workshops for small groups of up to 10 students.
• Coach students to use AI ethically and effectively.
• Complete administrative tasks, including generating reports for faculty.
• Create flyers and assist with promotions to increase awareness and use of office services.
• Assist with campus events and perform general office tasks and maintenance of PWO functions as directed by the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed