Instructional Designer

Mayo Clinic•Rochester, MN

5d•$75,920 - $120,827•Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. We invest in competitive compensation and comprehensive benefits, offering continuing education and advancement opportunities for a long, successful career. This Instructional Designer role focuses on designing and implementing various courses (virtual, in-person, blended) and providing computer training support for the Electronic Health Record (EHR) system, specifically Epic. The position involves conceptualizing, designing, deploying, and assessing educational technology. The Instructional Designer will collaborate with Epic application teams and operational representatives to develop new curriculum, translate existing content, and maintain resources through Epic quarterly upgrades. Responsibilities include assessing organizational needs, designing curriculum, attending classes, meeting with instructors, and reviewing user feedback to ensure the quality of the Epic Training environment (MST). MST build activities involve creating patient scenarios, training users, building departments, and troubleshooting build errors. The role also requires understanding eDevelopment design basics (script writing, workflow recording in Kaltura), project management, and tracking. Epic analyst certification or proficiency is required, along with skills in maintaining training environment build requirements. The designer will also be responsible for trainer credentialing, managing resource materials, serving as a performance consultant, and participating in department committees. This position has Enterprise responsibilities and requires routine travel to other sites.

Requirements

A bachelor's degree in adult education, training and development, Human Resources, medical or related field required.
Three to five years of related experience in training related field required.
Demonstrated success in curriculum design and development.
Proficiency in standard productivity software, web-based authoring systems, graphics software and multimedia applications.
Demonstrated ability to work collaboratively.
Epic analyst certification required within 6 months from date of hire.

Nice To Haves

A master's degree in education, instructional design or related field is preferred.
Knowledge and experience in developing relational and web-based databases is beneficial.
Epic knowledge or experience preferred.

Responsibilities

Perform a full range of professional duties assisting colleagues with designing and implementing a variety of types of courses (asynchronous and synchronous virtual and in person; standalone, blended and academic) as well as computer training support for the EHR.
Conceptualize design and technology options, programs, and deploy them.
Assist in assessing education technology products for efficacy on an ongoing basis.
Work with Epic, the application teams, and designated practice or operational representatives to develop new education curriculum (courses, content and materials).
Translate existing content to new delivery formats.
Maintain all resources, courses, materials and build for the organization through Epic quarterly upgrades.
Assess needs of the organization and design curriculum for instruction.
Regularly attend classes, meet with instructors and review end user feedback to insure the quality of our Epic Training environment (MST) and curriculum meets the needs of our staff on an ongoing basis.
Build robust patients and patient scenarios that are clinically appropriate.
Build training users that align with the access points our actual staff roles.
Build departments, appointment and encounters.
Troubleshoot build errors after build migration.
Work closely with the application team to keep our environment in sync with the Production environment to provide the most realistic experience for our students.
Understand the basics of eDevelopment design: script writing and basic workflow recording in Kaltura or similar beginner software platform.
Perform project management and tracking.
Manage the Epic Learning Home dashboards.
Responsible for the credentialing of other trainers.
Oversight of the creation and management of resource and support materials for end users.
Serve as a performance consultant for designated areas of responsibility.
Participate in department committees and one workgroup for the betterment of the team.
Have Enterprise responsibilities.
Routine travel to other sites is required.