Instructional Designer

Dufry Careers

19h•Onsite

About The Position

The Instructional Designer, Technology & Systems Learning designs, develops, and delivers learning solutions that equip employees with the ability to effectively use business systems, follow operational processes, and adopt new technologies.

Requirements

Requires 5 years of instructional design experience engaged in designing training for technical systems, software tools, or complex operational processes.
A bachelor’s degree in Instructional Design, Learning & Development, Education, Technical Communication, or a program related to the functional area can count for 2 of the 5-year requirement.
3+ years of Hospitality, F&B and/or Retail experience.
Training that leads to an in-depth understanding of agile workflows, change management practices, or knowledge management.
Demonstrated experience developing system simulations, tutorials, and performance support materials.
Demonstrated experience supporting technology rollouts, digital transformation, or operational process redesign.
Strong proficiency with instructional design tools (Articulate 360, Camtasia, Snagit, etc.) and LMS platforms.
Ability to simplify technical concepts and translate workflows into clear, intuitive, and coherent learning materials that achieve adoption goals.
Business acumen and also has the mindset required to understand the long-term implications of instructional design planning and to advance the organization’s goals.
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances.
Demonstrated history of creating and maintaining positive work environments.

Responsibilities

Conducts need assessments with Operations and business partners to identify skills gaps, system adoption barriers, and process training needs.
Partners with subject matter experts (SMEs) to understand technical workflows, system functionality, and operational processes; develops curriculum plans, learning paths, and blended learning strategies for system or process rollouts and changes.
Designs scalable, high-quality, and instructionally sound learning solutions aligned to business goals and user needs, including eLearning modules, quick reference guides, SOPs, workflow diagrams, ILT decks, and video tutorials; translates system requirements, technical updates, and process transitions into clear, user-friendly and operationally coherent training and resources.
Builds interactive system simulations using tools like Articulate Storyline, Rise, Camtasia, or similar technologies; uses AI appropriately to increase design and development efficiency while ensuring accuracy, clarity and relevance of AI generated content.
Applies designated change management methodology when designing, developing and delivering learning products; facilitates training sessions, workshops, and usability pilots; gather feedback for iterative improvements.
Supports major system implementations and upgrades (timekeeping, Point of Sale, HRIS, digital tools, etc.) by creating adoption-focused learning materials and manager coaching tools and support.
Manages multiple projects simultaneously including timelines, stakeholder expectations, and cross-functional collaboration with Operations, Digital, IT, HR, and PMO teams to align training with process design and system configurations.
Measures training effectiveness using surveys, assessments, performance dashboards, and system usage analytics, focusing on behavior, change and adoption.
Continuously improves learning content based on user data, stakeholder feedback, and system enhancements.
Maintains version control and ensure training remains current as systems and processes evolve; ensures all learning solutions meet accessibility, brand, compliance, and language standards.