Instructional Designer & Training Facilitator

Unleashed Brands • Bedford, TX

3d • Onsite

About The Position

With more than 350 locations nationwide, Urban Air Adventure Parks is an iconic, industry-leading brand entering its next phase of accelerated growth. The Instructional Designer & Training Facilitator plays a critical role in that growth, building the learning experiences and delivering the live training that prepare teams at every level to launch, operate, and lead with excellence. This role owns the full training lifecycle, from designing learner-centered content to facilitating it in the field. Working across audiences that range from frontline team members in their first jobs to Managers, General Managers, Regional leaders, and Franchisees, this person creates training that is practical, engaging, and built to stick, then delivers it live and virtually to operations teams system-wide. This includes leading training for new park openings, recalibrating existing locations to current brand standards, and building custom training solutions for emerging operational needs. Success in this role requires strong instructional design craft paired with confident, adaptable facilitation skills, along with the initiative and curiosity to identify what teams need before they ask for it. This is an on-site role based in the DFW Metroplex with up to 25% travel to support new park openings, live training delivery, and franchise-facing programming.

Requirements

• Bachelor's degree in instructional design, education, organizational development, or a related field, or equivalent experience.
• 3-5+ years of experience in instructional design or learning experience design, including demonstrated experience facilitating training in person and virtually.
• Strong storytelling, writing, and visual design skills, with the ability to turn complex operational content into training that is clear, engaging, and easy to apply.
• Proficiency with e-learning authoring tools (e.g., Articulate 360, Rise, Storyline, Adobe, or similar).
• Confident, engaging facilitator, comfortable presenting to audiences that range from first-time frontline employees to senior franchise and park leadership.
• Experience designing and delivering training in fast-paced, multi-location, or project-based environments.
• Ability to manage multiple deliverables simultaneously and adapt quickly to shifting priorities and timelines.
• Highly curious and proactive, with strong initiative and critical thinking skills; brings a hustle mindset to solving training challenges creatively.
• High emotional intelligence, with the ability to read a room, adjust delivery style, and connect with learners across experience levels.
• Willingness and ability to travel up to 25% of the time to support new park openings and field-based training delivery.

Nice To Haves

• Experience using AI to support instructional design or learning personalization, and familiarity with AI-powered learning and performance support platforms, strongly preferred.
• Experience designing and facilitating training for frontline, hourly, or multi-unit environments strongly preferred; background in hospitality, retail, or franchising a plus.

Responsibilities

• Designs and develops engaging, learner-centered training experiences for a wide range of audiences, including frontline team members, Managers, General Managers, Regional leaders, and Franchisees.
• Translates real operational needs into training that is practical, memorable, and easy to apply on the job, reinforcing brand standards at every touchpoint.
• Incorporates gamification, storytelling, simulations, scenario-based learning, and microlearning to drive engagement and retention across audiences.
• Leverages AI-powered tools to accelerate content development, personalize learning experiences, and enhance performance support.
• Designs across multiple modalities, including eLearning, blended learning, facilitator-led sessions, job aids, and just-in-time performance support tools.
• Facilitates and delivers live and virtual training to operations teams in a variety of roles, from frontline team members to park leadership.
• Leads training delivery for new park openings, ensuring new locations and their teams are fully prepared to launch with consistent execution and guest experience.
• Designs and facilitates recalibration training to realign existing locations with current brand standards, systems, and operational expectations.
• Builds and delivers custom training solutions to address emerging or location-specific needs identified by Operations and Training leadership.
• Rapidly prototypes, iterates, and refines training content based on learner feedback, performance data, and project timelines.
• Partners with the Training and Operations teams to align content design and delivery with system-wide priorities and initiatives.
• Travels up to 25% of the time to support live training delivery, new park openings, and franchise-facing programming.

Benefits

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level