Instructional Designer II

United Wholesale Mortgage•Pontiac, MI

1d•Onsite

About The Position

We are seeking a highly skilled and motivated Instructional Designer II to join our Corporate Training team. In this role, you will design, develop, and continuously improve high-quality learning experiences that drive performance and support business objectives. You will partner closely with business leaders and subject matter experts to identify training needs, translate them into impactful learning solutions, and measure effectiveness using established instructional design methodologies such as ADDIE and Kirkpatrick. The instructional designer will be expected to create and maintain training material and process documentation using programs within Microsoft suite such as Word, PowerPoint, and Excel. The designer we’re looking for should be able to learn new software easily, leverage AI-related tools, communicate at a high level, and possess advanced writing and computer skills.

Requirements

1+ year of professional experience in instructional design or a related field
Proven experience designing and developing a variety of training materials and learning solutions
Strong collaboration skills, with the ability to work effectively with cross-functional teams and business leaders
Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel)
Excellent written and verbal communication skills, with the ability to convey complex concepts clearly and concisely
Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines
Analytical mindset with a results-oriented approach
Ability to quickly learn new tools and technologies, including AI-driven solutions
Bachelor’s degree in education, Instructional Design, Organizational Development, or equivalent training experience
Ability to work onsite as required

Nice To Haves

Prior experience in a training or facilitation role
Working knowledge of instructional design methodologies (ADDIE)
Familiarity with evaluation frameworks such as Kirkpatrick Model
Experience with eLearning development tools (e.g., Articulate Storyline, Rise, Vyond)
Experience with design tools such as Canva or Adobe InDesign

Responsibilities

Partner with training team members and business stakeholders to identify learning needs and recommend effective training solutions
Design and develop a variety of learning assets, including: Instructor-led training (ILT) materials, eLearning modules, Job aids and quick reference guides, Participant guides and presentations
Apply adult learning principles and instructional design best practices to create engaging and effective training experiences
Develop assessments to evaluate knowledge retention, learner engagement, and training effectiveness
Collect and analyze feedback and performance data to continuously improve learning programs
Support communication efforts such as training announcements, surveys, and learner outreach
Analyze metrics and business outcomes to identify additional training opportunities and gaps
Stay current on emerging tools, technologies, and AI-enabled solutions to enhance learning design
Serve as a backup facilitator for training sessions (Initial, Ongoing, and Continuous Improvement), as needed

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi