Instructional Designer I (Mid-Level) - Bank

USAA•San Antonio, TX

2d•Hybrid

About The Position

USAA is seeking an Instructional Designer I to analyze, design, develop, and maintain learning curriculum that improves employee performance and meets business needs. The role partners with business leaders and Learning Performance Consultants to gather and validate learning requirements, identify performance expectations and gaps, and recommend appropriate learning solutions. The position is based in USAA’s San Antonio, Texas office and requires working onsite four days per week; relocation assistance is not available. The Instructional Designer creates interactive facilitator-led, virtual, and online learning content; organizes course content into curriculum; and develops learning objectives, storyboards, design documentation, and learning approaches aligned with business goals. The role manages project timelines and milestones, collaborates with internal partners and third-party vendors, conducts peer reviews, and reviews contractor deliverables. It also applies knowledge of business products and processes to update content as needs change and ensures risks are managed in accordance with risk and compliance policies. A portfolio or work samples demonstrating instructional design, eLearning development, and visual design capabilities are requested. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Four years of progressive work experience in instructional design projects, including knowledge and application of instructional design methodologies and multimedia development technologies.
Organizational and project management skills, with the ability to apply concept solutions to projects.
Strong communication skills and demonstrated ability to communicate with all levels of management and staff.
Proficiency with instructional authoring tools and other learning technologies, such as Articulate Storyline 360, Adobe Creative Cloud including Captivate, Microsoft PowerPoint and Word, Zenarate, and QuestionMark.
Submit a portfolio or work samples showcasing instructional design, eLearning development, and visual design capabilities.
Must not require immigration support now or in the future; USAA does not provide visa sponsorship for this role.

Nice To Haves

Strong graphic design and learning experience design skills, including simulations and practical applications that make complex concepts accessible to adult and new-hire learners.
Deep expertise in learning theory and instructional design methodology, including Gagné’s Nine Events, Knowles’ Adult Learning Theory, Bloom’s Taxonomy, Mayer’s Multimedia Principles, Kirkpatrick’s Four Levels of Evaluation, and Action Mapping.
Technical expertise in instructional design tools, advanced development, troubleshooting, and building complex learning experiences.
Proven ability to lead large, complex learning projects, coordinating peers, stakeholders, communications, timelines, and deliverables.
Proven ability to evaluate learning effectiveness using data and connect learning outcomes to employee performance and business results.

Responsibilities

Partner with business leaders and Learning Performance Consultants to gather and validate learning requirements, including performance requirements, success measures, terms, and conditions.
Analyze learning outcomes, performance expectations, and gaps, and help derive appropriate learning solutions.
Design, develop, and maintain interactive facilitator-led, virtual, and online learning content.
Organize course content into curriculum that meets business learning needs.
Develop and manage project timelines and milestones.
Collaborate with internal business partners to validate that curriculum aligns with business priorities, strategy, and operational effectiveness.
Create learning objectives, storyboards or design documentation, and learning approaches targeted to business goals and requirements.
Conduct peer-to-peer reviews for consistency, quality, and appropriate use of course content guidelines.
Collaborate with third-party vendor teams and manage vendor relationships to provide learning solutions for specific audiences.
Apply understanding of the business, its products, and processes to reshape content as needs change.
Review deliverables with a contract designer to ensure alignment with business requests.
Collaborate with Learning Performance Consultants to gather information and provide design recommendations.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.