Instructional Designer I (Mid-Level) - Bank

USAA•San Antonio, TX

3d•$69,920 - $125,850•Hybrid

About The Position

USAA is seeking an Instructional Designer I to analyze, design, develop, and maintain learning curriculum that improves employee performance. The role partners with business leaders and Learning Performance Consultants to gather and validate learning requirements, understand performance expectations and gaps, and recommend appropriate learning solutions. The position is based in the San Antonio, Texas office and requires working in the office four days per week. Relocation assistance is not available. The Instructional Designer develops facilitator-led, virtual, and online learning content; organizes course content into curriculum; and manages project timelines and milestones. The role collaborates with internal business partners and third-party vendors to ensure learning solutions meet business priorities, audience needs, and operational goals. It also creates learning objectives, storyboards, design documentation, and learning approaches; reviews work for quality and alignment; and ensures risks are managed in accordance with applicable risk and compliance policies. Applicants must submit a portfolio or work samples demonstrating instructional design, eLearning development, and visual design capabilities. USAA does not provide visa sponsorship for this role. The listed salary range is $69,920–$125,850, with actual pay varying based on experience and market data and potentially including performance incentives.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Four years of progressive work experience in instructional design projects, including knowledge and application of instructional design methodologies and multimedia development technologies.
Organizational and project management skills, including the ability to apply conceptual solutions to projects.
Strong communication skills and the ability to communicate with all levels of management and staff.
Proficiency with instructional authoring tools and learning technologies, including Articulate Storyline 360, Adobe Creative Cloud (including Captivate), Microsoft PowerPoint and Word, Zenarate, and QuestionMark.
Submit a portfolio or work samples showcasing instructional design, eLearning development, and visual design capabilities.

Nice To Haves

Strong graphic and learning experience design skills, including simulations and practical applications that make complex concepts accessible to adult and new-hire learners.
Deep expertise in learning theory and instructional design methodologies, including Gagné’s Nine Events, Knowles’ Adult Learning Theory, Bloom’s Taxonomy, Mayer’s Multimedia Principles, Kirkpatrick’s Four Levels of Evaluation, and Action Mapping.
Technical expertise in instructional design tools, advanced development, troubleshooting, and building complex learning experiences.
Demonstrated ability to lead large, complex learning projects and coordinate peers, stakeholders, communications, timelines, and deliverables.
Ability to evaluate learning effectiveness using data and connect learning outcomes to employee performance and business results.

Responsibilities

Partner with business leaders and Learning Performance Consultants to gather and validate learning requirements, performance measures, and terms and conditions.
Analyze performance expectations and gaps and help derive appropriate learning solutions.
Design, develop, and maintain interactive facilitator-led, virtual, and online learning content.
Organize course content into curriculum that meets business learning needs.
Develop and manage project timelines and milestones.
Collaborate with internal business partners to validate alignment of curriculum solutions with business priorities and strategy.
Create learning objectives, storyboards or design documentation, and learning approaches targeted to business goals and requirements.
Conduct peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
Collaborate with third-party vendors to manage relationships and provide appropriate learning solutions for specific audiences.
Apply knowledge of the business, its products, and processes to adapt content to changing needs.
Review deliverables in partnership with contract designers to ensure alignment with business requests.
Collaborate with Learning Performance Consultants to gather information and provide design recommendations.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.