Instructional Assistant III, Addison (PT), CP1N20283CNTRS

College of DuPage

17d•Onsite

About The Position

The Instructional Assistant III provides test administration and instructional support to students and faculty in Testing Services, as well as programmatic and logistical support to the Testing Center Supervisor and Assistant Manager of Learning Support Services. The position administers academic, placement, certification, and licensure exams; supports examinees and testing platforms; maintains Testing Center operations and test security; and helps students and faculty navigate testing procedures and academic support services. The assistant also supports remote testing, coordinates with faculty and accessibility services, maintains testing computers and software, and works with IT staff and off-campus centers to maintain consistent procedures. Additional duties include training new instructional assistants, promoting Testing Center services, conducting classroom information sessions, responding to emergencies, and completing special projects or duties specific to the center location. This regular part-time position is approximately 10 hours per week, including one evening shift from 3 p.m. to 9 p.m. and rotating Saturdays from 8:30 a.m. to 1 p.m. The role requires occasional travel to the main campus and other sites. Hiring pay begins at $21.70 per hour, depending on education and experience. A background check is required at the College's expense. The College does not offer visa sponsorship; candidates must be legally authorized to work in the United States without restriction.

Requirements

Two years of college or equivalent experience in an educational setting.
Excellent oral and written communication skills.
Proficiency in spoken English.
Basic computer skills.
Ability to unpack, lift, move, and store boxes of instructional materials and supplies weighing up to 25 pounds.
Ability to access testing and study materials on file or via electronic delivery.
Ability to visually verify the identity of test takers.
Ability to work approximately 10 hours weekly, including an evening shift and rotating Saturdays.
Legally authorized to work in the United States without restriction; visa sponsorship is not offered.
Successful completion of a required background check.

Nice To Haves

Bachelor's degree.
Prior work experience in education.
Advanced computer skills.
Equivalent combination of education and experience.

Responsibilities

Administer academic, placement, certification, and licensure exams using multiple delivery methods and College of DuPage systems.
Monitor examinees and testing platforms, assess issues, and provide technical support to examinees and testing companies.
Maintain daily Testing Center operations, provide customer service, follow opening and closing procedures, and oversee activity in the open computer lab.
Apply test integrity policies and procedures, proctor exams, use surveillance equipment, and securely maintain test materials in accordance with vendor specifications and the College's Code of Academic Conduct.
Follow FERPA guidelines and maintain confidentiality.
Troubleshoot testing software and computerized exam issues, coordinating with testing vendors and College IT staff as needed.
Complete and maintain required proctor certifications for high-stakes testing companies.
Communicate test results, explain course options and retake opportunities, and refer students to appropriate College departments.
Maintain relationships with faculty and communicate test submission procedures, testing policies, and academic support services each semester.
Proctor remote placement and course testing in the Virtual Testing Center and maintain knowledge of its policies and procedures.
Coordinate with faculty and the Center for Access and Accommodations to address test administration issues and provide necessary hardware and software for students.
Maintain and update computers and software in the testing lab, at the proctor desk, and in the open lab, working with College IT staff as needed.
Coordinate with off-campus testing centers and College departments to maintain consistent procedures and availability of materials; monitor procedures and recommend changes.
Assist students with College systems and services, including MyAccess, Blackboard, MyMathLab, ALEKS, Student Planning, and Print Services.
Assist the Supervisor with interviewing and training new Instructional Assistants.
Represent Testing Services at College and community activities and plan or participate in outreach promoting Testing Center services.
Plan, schedule, and conduct classroom information sessions about academic support services.
Respond to emergencies according to College emergency response procedures.
Complete special projects and duties specific to the center location.