Institutional Client Group Credit Support Manager

U.S. Bank • Minneapolis, MN

1d • $170,255 - $200,300 • Onsite

About The Position

The ICG Credit Support Manager serves as a central leader within Institutional Client Group (ICG) Credit, acting as a strategic connector across credit teams and partner business lines. This role is responsible for aligning priorities, driving operational consistency, and leading large-scale transformation initiatives that enhance efficiency, scalability, and delivery of credit support services. This leader will oversee a complex, hybrid operating model spanning onshore and offshore resources, while advancing the organization’s outsourcing and AI strategy to modernize credit processes and improve overall performance.

Requirements

• 10+ years of banking or related financial services experience
• Proven management and supervisory experience leading large, complex teams

Nice To Haves

• Bachelor’s degree in Finance, Accounting, or a related field
• MBA or advanced degree
• Strong knowledge of credit operations and their connection to broader banking and industry practices
• Demonstrated experience leading transformation initiatives, including outsourcing and/or technology adoption
• Excellent verbal and written communication skills, with the ability to influence senior stakeholders
• Strong analytical, decision-making, and problem-solving capabilities
• High level of professionalism, including demonstrated tact, diplomacy, and relationship management skills

Responsibilities

• Act as a central leader and strategic partner across ICG Credit and aligned business lines, ensuring consistent execution of credit support activities.
• Facilitate cross-functional alignment, resolve complex operational issues, and drive enterprise-wide consistency in credit operations.
• Lead the design and execution of ICG Credit’s outsourcing and AI strategy, including governance, vendor oversight, and integration with core credit processes.
• Champion transformation initiatives that enhance efficiency, scalability, and process standardization across credit support functions.
• Identify and implement innovative solutions, including expansion of external vendor capabilities and adoption of advanced technologies.
• Own the end-to-end operating model strategy, including capacity planning, resource allocation, and performance management across internal and third-party teams.
• Oversee credit support operations, including financial statement spreading and related activities across multiple Lines of Business.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager