Instinet Technology Solutions Relationship & Services Manager - TEMP TO PERM

Nomura Holdings, inc. • New York, NY

25d • $52 - $64

About The Position

Nomura’s Global Markets department provides liquidity, market insights, and execution services to clients worldwide across asset classes, supported by trading technology and customized solutions. Instinet, the agency-model execution services arm of Nomura Group, provides brokerage services in more than 65 markets and offers electronic trading strategies, high-touch trading, commission management, a desktop trading platform, analytics, content, and liquidity. The role is part of Global Execution Services, which combines Instinet and Nomura capabilities to deliver global trading and capital market solutions.

The Relationship & Services Manager supports Instinet Technology Solutions (ITS) clients through day-to-day product service, training, implementation coordination, issue follow-up, and client environment management. The position coordinates with Instinet technology support, product teams, and relationship managers to respond to client needs and deliver product solutions.

The posted pay range at commencement is $52–$64 hourly. The role is identified as temp-to-perm. The posting also includes a Summer Internship eligibility section, but it does not state that this position is an internship.

Requirements

• Fluency in written and spoken English is required.
• Team-oriented approach, curiosity, strong quantitative skills, and a keen interest in business and finance.
• Intelligence, diligence, integrity, and the ability and willingness to thrive in a challenging, rapidly changing environment.

Nice To Haves

• Additional Asian language skills are a value-add.
• Outstanding academic and extracurricular achievements.

Responsibilities

• Correspond with ITS clients day to day regarding product service, including building client environments, ad hoc requests, and support inquiries.
• Provide ongoing training to ITS clients and notify them of product updates.
• Liaise directly with Instinet technology support teams.
• Follow through promptly and clearly on client issues and inquiries.
• Coordinate post-sale implementation of client development requests with the necessary product teams.
• Coordinate with relationship managers on development effort and costs for out-of-contract work that needs to be charged to the client.
• Use knowledge of product offerings and capabilities to apply existing product features to client problems.
• Manage inbound and outbound client-related FIX requests.
• Maintain client environments, including Newport, TCA, System Owner creation, and Midway.

Benefits

• The company states that its benefits rank #1 among competitors, according to Aon’s Benefit Index®.
• A full range of medical, financial, and/or other benefits may be included, depending on the position offered.
• 401(k) eligibility may be included, depending on the position offered.
• Paid time off benefits may include vacation, sick time, and parental leave.
• The total compensation package may include a sign-on bonus, restricted stock units, and discretionary awards, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed