Installer Fiber Technician- TRAINING AVAILABLE- $2,ooo Retention Bonus

AFL•Omaha, NE

20d

About The Position

ITC Service Group, a wholly owned subsidiary of AFL, hires and trains associates and provides managed services and workforce solutions for planning, designing, constructing, installing, and maintaining voice, data, and video networks. Fiber Installation Technicians work inside and outside customers’ homes, installing broadband digital TV, high-speed Internet, and voice services and supporting a positive customer experience. The company provides a vehicle, gas, cell phone, tablet, and uniform. Work orders may involve connecting aerial, buried, and plenum fiber-optic jumpers and drops; temporarily routing fiber drops safely; splicing fiber-drop connectors; installing ONTs and power supplies; and running or reusing COAX or CAT5 wiring. Some installations require burying CAT5 or COAX cable up to 50 feet and verifying service. Internet work may include installing hubs and routers, using MOCA technology, configuring customer-owned computers, and educating customers about Internet access. Video work may include running COAX to TV boxes and CAT5E from routers to network interface modules, taking DB loss readings at splitter points and terminated ends, activating set-top boxes on the fiber network, programming remote controls, and educating customers about video products and services. The role involves field work in varying weather, physical tasks, customer interaction, and working independently or with others. Flexible hours are required; workdays may exceed normal hours, and some weekend and holiday work may be required. Employees may also be on call or on standby based on workload.

Requirements

Valid state driver’s license and non-negligent driving record.
Meet a safety restriction weight limit of 275 pounds; when working aloft, employee weight plus tools must not exceed the manufacturer’s 280-pound limit.
Ability to lift, move, push, pull, and/or carry up to 100 pounds.
Ability to work flexible hours, including workdays that may exceed normal hours and some weekend and holiday work.
Ability to be on call and on standby based on workload.
Pass a pre-employment background check and drug/alcohol screen.
Ability to visually distinguish wire and cable colors.
Ability to work outdoors in varying weather, including extreme cold or heat and inclement conditions.
Ability to work well with others and independently in the field with little supervision.
Ability to perform heavy manual tasks for extended periods and operate relevant tools and equipment.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to perform the listed physical activities, including walking, sitting, climbing, balancing, standing, stooping, kneeling, driving, reaching, and smelling.
Knowledge of computer operating systems, such as MS 98SE, 2000, XP, and later versions.
Experience cabling electronic components such as modems, routers, TVs, stereo systems, and home entertainment systems.
Experience working with CAT 5 and COAX wiring.
Knowledge of basic electricity related to telecommunications, including voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC, electrical components, basic circuit design, and common measurement instruments such as multimeters.

Responsibilities

Install broadband digital TV, high-speed Internet, and voice services in customers’ homes and provide a positive customer experience.
Connect aerial, buried, and plenum fiber-optic jumpers and drops, and route temporary fiber drops safely.
Splice fiber-drop connectors and install ONTs and power supplies.
Run or reuse COAX, CAT5, and CAT5E wiring; bury CAT5 or COAX drops up to 50 feet when required.
Verify installed services.
Install Internet hubs and routers and use MOCA technology when required.
Configure customer-owned computers and educate customers about Internet access.
Run COAX to TV boxes and CAT5E from routers to network interface modules when video service is ordered.
Take DB loss readings at splitter points and terminated ends.
Initialize set-top boxes for activation on the fiber network and program remote controls.
Educate customers on video products and services.
Provide efficient, quality service to internal and external customers, in person and over the phone.
Recognize customer needs and sales opportunities and promote and close sales of products and services.
Work independently in the field with little supervision and cooperate with others to achieve common goals.
Complete on-the-job and/or classroom training to remain competitive in the telecommunications field.