Installations Partner (Region 14 - South East - Gillingham to Eastbourne)

Kingfisher

12d•Onsite

About The Position

The Installations Partner supports the delivery of B&Q’s installations service strategy across the South East region, partnering with Regional Managers and store leadership teams. The role is field-based and mobile across the regional store estate, with a company-provided car. It focuses on helping stores improve installation performance through data-led guidance, training, coaching, installer development, and customer issue resolution. The role works with store teams, installers, installation support functions, and external organisations to improve service quality, ensure consistent processes, resolve warranty claims and complaints, and develop the installation proposition. The position is permanent and offers a salary of £40,000–£55,000, plus pension, PMI, ShareSave, and 6.6 weeks’ holiday. B&Q describes a supportive and inclusive workplace, with development opportunities, wellbeing support, colleague discounts, family-friendly policies, and flexible and hybrid working options. Applicants must have the right to work in the UK; visa sponsorship is not offered. A full driving licence is required.

Requirements

In-depth knowledge of the installation industry.
Awareness of dispute-resolution processes.
Experience dealing with customer issues and complaints.
Ability to identify and solve problems.
Excellent communication skills.
Financial and business acumen.
Ability to lead change.
Experience coaching and developing colleagues remotely and in person.
Excellent analytical skills.
Good level of skill in Microsoft Office, Teams, and SharePoint.
Organised and efficient.
Takes responsibility.
Excellent engagement and influencing skills.
Excellent attention to detail.
Full driving licence; the role requires mobility across the South East store estate.
Right to work in the UK at the time of application and throughout employment.

Responsibilities

Partner with Regional Managers and Unit Managers to implement the B&Q installations plan.
Build strong working relationships within regional teams.
Use data and insights in regular discussions with Regional Managers and Unit Managers to identify installation-performance trends and respond to regional opportunities.
Support stores in resolving customer issues and HLC complaints while protecting B&Q’s finances, brand, and customers.
Work with the installations support team to resolve installation warranty claims effectively.
Review store processes and ensure they are applied correctly and consistently.
Provide content for quality training tools and deliver training and coaching to build knowledge and confidence in stores.
Use data-led insights to support stores with sourcing, recruiting, developing, and engaging quality installers.
Build relationships with installers, listen to feedback, and develop plans to improve service.
Identify installer-capacity opportunities and support the recruitment, development, and engagement of quality installers.
Work with regional teams to ensure installer capacity meets future demand and business targets.
Develop the technical knowledge and capabilities of store teams and the installations support team.
Propose and support solutions to improve the installation proposition in conjunction with Regional Managers.