About The Position
The Installations Partner supports Regional Managers in delivering B&Q’s installations service strategy by supporting, educating and coaching store leadership teams. The role is permanent and field-based across the North London region, with mobility across the store estate required and a company-provided car. The role partners with regional and store teams to improve installation performance, customer outcomes, installer capacity and the installation proposition.
Requirements
- In-depth knowledge of the installation industry.
- Awareness of dispute resolution processes.
- Experience dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Ability to lead change.
- Ability to coach and develop colleagues remotely and in person.
- Excellent analytical skills.
- Good level of skill in Microsoft Office, Teams and SharePoint.
- Organised and efficient approach.
- Takes responsibility.
- Excellent engagement and influencing skills.
- Excellent attention to detail.
- Full driving licence; the role requires mobility across the North London region.
Responsibilities
- Work with Regional Managers and Unit Managers to implement the B&Q installations plan and build effective regional partnerships.
- Use data and insights in regular discussions with Regional Managers and Unit Managers to identify installation performance trends and respond to opportunities.
- Support stores in resolving customer issues and HLC complaints, protecting B&Q’s finances, brand and customers.
- Work with the installations support team to resolve installation warranty claims.
- Review store processes and help ensure they are implemented consistently and correctly.
- Create content for quality training tools and deliver training and coaching to develop store confidence and knowledge.
- Use data-led insights to support stores with sourcing, recruiting, developing and engaging quality installers.
- Build relationships with installers, listen to their feedback and develop plans to improve service.
- Identify installer capacity opportunities and support the recruitment, development and engagement of quality installers.
- Work with regional teams to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of store teams and the installations support team.
- Propose and support solutions to improve the installation proposition with Regional Managers.
Benefits
- From £40,000 to £55,000 salary.
- Pension.
- Private medical insurance (PMI).
- ShareSave.
- 6.6 weeks’ holiday.
- Company-provided car.
- Colleague discounts across B&Q and the wider Kingfisher Group.
- Learning, development and career opportunities.
- Wellbeing resources, health support and employee assistance programmes.
- Family-friendly policies.
- Flexible and hybrid working, balancing business needs with personal commitments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
