Install Technician II (Audio-Visual)

Cenero•Malvern, PA

6d•$21 - $30•Onsite

About The Position

The Installation Technician II is an experienced, field-based position responsible for the technical and mechanical production of audio-visual systems at client sites. The technician works as both a contributing team member and an on-site leader, supporting and directing all phases of AV installation on small to medium projects of varying complexity. This growth-oriented role offers increasing responsibility for team direction, project coordination, and installation quality, with work performed according to company standards, industry best practices, manufacturer recommendations, and applicable safety and job-specific regulations. The role includes installing, testing, and troubleshooting AV systems; interpreting project drawings and documentation; coordinating work with supervisors, project managers, clients, and other site personnel; and mentoring technicians. It is primarily field-based and involves travel to client and construction sites, with overnight and out-of-state travel potentially required. Flexible scheduling, including early mornings, evenings, and occasional weekends, may be needed, and overtime may be assigned.

Requirements

High school diploma or equivalent.
Extensive AV installation experience, including proficiency in cable management, equipment mounting, and AV system assembly.
Understanding of AV signal flow, electronic concepts, and AV system fundamentals, including video distribution, audio routing, and control systems.
Ability to work effectively in active construction environments, with working knowledge of building construction practices, trades sequencing, trade relations, and project schedules.
Valid driver's license and clean Motor Vehicle Record.
OSHA 10 Hour Certification.
Computer literacy with Windows-based machines.
Familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
Applied knowledge of web-based software and mobile applications.
Proficiency with hand and power tools.
Skill in cable termination, management, and testing standards.
Knowledge of fastener selection and mounting safety to support secure, code-compliant installations.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, climbing ladders and scaffolding, reaching, lifting or moving objects weighing 75 pounds or more, overhead work, and potentially working in confined spaces.
Ability to talk and hear, use a computer and telephone for administrative tasks, and safely operate a motor vehicle.
Willingness to travel to client sites, including overnight and out-of-state travel for extended periods when project needs require.
Ability to work flexible schedules, including early mornings, evenings, and occasional weekends, and to work overtime when assigned.

Nice To Haves

Bachelor's degree or technical/vocational certification in a relevant field.
AVIXA CTS or CTS-I certification.
Manufacturer or industry certifications; these may be required within the first 90–180 days of employment.

Responsibilities

Install AV systems, including running and terminating cable and installing racks, projectors, monitors, and other equipment, according to drawings, design intent, manufacturer recommendations, NEC, company standards, and industry best practices.
Review drawings and project documentation and work with supervisors to understand project requirements and objectives.
Follow safety protocols, maintain PPE, and help keep the work environment safe, clean, and orderly.
Use company-approved installation methods and select appropriate hardware and mounting structures to support safe installations.
Maintain accurate installation documentation and drawing markups for As-Builts.
Assess client sites to determine equipment placement and mounting methods consistent with project specifications and design intent.
Lead installation technicians by delegating tasks and providing guidance and support throughout installations.
Read and interpret construction drawings, riser diagrams, and rack elevations; identify and communicate discrepancies between design documents and field conditions.
Test and troubleshoot installed systems, resolve installation-related issues, and escalate to manufacturer support or process RMAs as needed.
Document and report system performance findings to technical resources and coordinate with remote support on resolutions or further technical action plans.
Coordinate with daily supervisors regarding project plans, assignments, and schedules.
Interact professionally with clients and help address their questions and concerns.
When assigned as project lead, serve as the primary field contact for project managers, clients, and site supervisors; provide updates and daily reports and promptly escalate needs, issues, risks, and scope changes.
Coordinate with project managers and leadership on schedules, realistic timelines, and operational standards.
Provide regular updates and reports to project managers and other relevant stakeholders, escalating needs, issues, and risks through appropriate channels.
Instruct and mentor new and current technicians in installation practices and professional etiquette.
Model company values and professional conduct; maintain punctuality, reliability, teamwork, accountability, and customer focus.
Report installation incidents and safety events promptly and ensure accurate documentation for training and compliance records.
Safely operate company vehicles when required.

Benefits

Medical, dental, vision, and prescription healthcare coverage beginning on the first day of employment.
401(k) retirement savings plan with company match.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Dependent Care Spending Account (DCA).
Company-paid life insurance.
Company-paid Short-Term Disability.
Optional Long-Term Disability.
Paid Time Off awarded at hire.
On-site gym, weight room, and locker room.
Giving Programs.
Employee tuition reimbursement and tuition assistance.
Employee referral program.
Free coffee and weekly soft pretzels at the Malvern location.
Paid vacation time and paid holidays.