Installation Technician I - Austin, TX
About The Position
The Installation Technician I provides onsite technical support during the receipt, installation, and preparation of Fulcrum pedestal systems. The role assists customers and installation support personnel with installation procedures, verifies pedestal and seismic restraint placement and mounting, participates in site surveys and project planning, and supports installation quality checks and preparation for vibration and stiffness testing. The technician identifies issues and escalates concerns to senior field installation technicians or the Installation Manager. The position delivers customer support in semiconductor fabs and cleanrooms, maintains installation records and project documentation, and manages company-issued equipment and cleanroom-compliant tools. It requires extensive domestic and international travel—approximately 80% of working time—including potentially multi-day, multi-week, or extended customer projects. The technician follows company and customer safety requirements, cleanroom protocols, and contamination-control procedures, and must maintain eligibility for customer site access.
Requirements
- High school diploma or GED.
- Experience in field service, installation, manufacturing, construction, mechanical assembly, or technical support.
- Ability and willingness to travel up to 80% domestically and internationally.
- Ability to remain away from home for extended periods based on customer project requirements.
- Residence within reasonable distance of a major commercial airport.
- Valid driver's license and acceptable driving record.
- Strong mechanical aptitude and troubleshooting ability.
- Ability to read and follow installation procedures and technical instructions.
- Strong organizational and communication skills.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office and mobile technology.
- Ability to obtain and maintain customer-required site access credentials.
Nice To Haves
- Semiconductor industry experience.
- Cleanroom experience.
- Previous field service or installation experience.
- Experience supporting capital equipment installations.
- Experience working around precision manufacturing equipment.
- Military technical experience, trade school education, or technical certifications.
Responsibilities
- Provide onsite technical support during the receipt, installation, and preparation of Fulcrum pedestal systems.
- Assist customers and installation support personnel with proper installation procedures and best practices.
- Ensure accurate placement and mounting of pedestals and seismic restraint systems in accordance with customer and equipment manufacturer requirements.
- Participate in pre-installation site surveys and project planning activities.
- Verify installation quality and support preparation for vibration and stiffness testing.
- Identify installation issues and escalate concerns to Senior Field Installation Technicians or the Installation Manager as appropriate.
- Deliver customer service and respond to customer questions and installation challenges.
- Build positive working relationships with customers, contractors, and internal team members while representing Fulcrum Technologies professionally.
- Maintain accurate installation records and project reports, and complete expense reports and administrative documentation in a timely manner.
- Support project closeout and installation documentation requirements, complying with Fulcrum and customer reporting requirements.
- Maintain company-issued tools, laptops, phones, and other assigned equipment, ensuring tools comply with cleanroom requirements.
- Verify required tools and materials are available before customer visits and report equipment maintenance or replacement needs.
- Travel extensively in the United States and internationally for customer installation projects, with flexibility to travel up to 80% throughout the year.
- Coordinate travel arrangements under company policy, book travel and lodging, and manage itineraries and changing project schedules.
- Follow company safety policies, customer site requirements, cleanroom protocols, and contamination-control procedures.
- Maintain eligibility for customer site access and credentialing requirements and promote a safety-first mindset.
Benefits
- 401(k) with Safe Harbor company match.
- 100% employer-paid medical insurance (base plan) for employees and qualified dependents.
- 100% employer-paid vision insurance.
- 50% employer-paid dental insurance.
- 100% employer-paid short-term disability insurance.
- 100% employer-paid accident insurance.
- Paid Time Off (PTO).
- Paid Sick Leave.
- Opportunities for professional growth and advancement.
- A values-driven culture focused on Safety, Quality, Integrity, Customer Focus, Teamwork, and Respect.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
