Installation Tech 1

Rite-Hite•Madison, WI

About The Position

At Arbon Equipment, a Rite-Hite Company, the Installation Tech 1 installs, inspects, repairs, and maintains customer equipment in the field while meeting customer needs and maintaining the company’s customer-service standards. Work is mainly performed individually, though small teams may be involved. As skills and knowledge develop, the technician may guide or train less experienced Service Technicians on field installation, service, repair, and administrative procedures. The role also requires completing field-service documentation, following company and customer safety policies, coordinating with other departments, and operating a service vehicle and other job-related equipment. Occasional domestic overnight travel, under 20% annually, may be required for training or customer support at other offices.

Requirements

High school diploma or GED.
One to five years of experience repairing and servicing hydraulic, mechanical, and electrical equipment.
Valid driver’s license.
Pass a DOT medical exam and meet applicable driver qualification standards at all times.
Ability to read and interpret safety rules, blueprints and schematics, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and communicate effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Inspect, repair, maintain, and install customer equipment promptly and properly, with a focus on exceeding customer expectations.
Develop and maintain positive customer relationships consistent with the company’s customer-service commitment.
Comply with company policies, safety guidelines, operational standards, and communication standards in the Field Service Technician Handbook.
Perform field installation, inspection, and repair work efficiently while ensuring customer needs are met.
As experience and knowledge develop, guide or train less skilled Service Technicians in field installation, service, repair, and administrative procedures.
Accurately complete required service, repair, and installation paperwork using handheld devices or paper forms, including service tickets, timesheets, open job tracking forms, and safety analysis sheets.
Operate a service vehicle in compliance with DOT Driver Qualification standards, and operate truck-based cranes, forklifts, welders, torches, power tools, and hand tools as required.
Follow customer-specific requirements, policies, safety guidelines, and directions at work sites.
Coordinate and communicate with other company departments to support efficient operations and customer satisfaction.
Travel occasionally overnight domestically for training or to support customers at other offices, as required.
Perform other duties as assigned.