Installation Tech 1

Rite-Hite•Madison, WI

About The Position

At Arbon Equipment, a Rite-Hite Company, the Installation Tech 1 installs, inspects, repairs, and maintains customer equipment in the field while providing service that meets or exceeds customer expectations. The role is primarily performed independently, though work may sometimes be done in small teams. As the technician develops skills and knowledge, they may guide and train less-experienced Service Technicians on complex field problems, equipment installation, service, repair, and administrative procedures. The position involves operating a service vehicle in compliance with DOT driver qualification standards, as well as using truck-based cranes, forklifts, welders, torches, and power and hand tools. The technician must follow company policies, safety guidelines, customer-specific requirements, and the Field Service Technician Handbook. Occasional domestic overnight travel, under 20% annually, may be required for training or supporting customers at other offices. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program that offers an opportunity to receive an extra day off; a retirement savings program with 401(k), company match, and profit sharing; paid holidays; vacation time; and personal and sick days. Rite-Hite is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

High school diploma or GED.
One to five years of experience repairing and servicing hydraulic, mechanical, and electrical equipment.
Valid driver’s license.
Pass a DOT medical exam and meet applicable driver qualification standards at all times.
Ability to read and interpret safety rules, blueprints and schematics, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Ability to address problems involving several concrete variables in standardized situations.

Responsibilities

Inspect, repair, maintain, and install customer equipment in a timely and proper manner while exceeding customer expectations.
Develop and maintain good customer relations consistent with the company’s commitment to customer service.
Comply with company policies and safety guidelines.
Perform field installation, inspection, and repair work expeditiously while meeting customer needs.
As skills and knowledge develop, guide or train less-experienced Service Technicians on complex field problems, equipment installation, service, repair, and administrative procedures.
Accurately complete required field-service paperwork using handheld devices or paper backup forms, including service tickets, timesheets, open job tracking forms, and safety analysis sheets.
Maintain compliance with operating and communication standards in the Field Service Technician Handbook.
Operate a service vehicle in compliance with DOT driver qualification standards and operate truck-based cranes, forklifts, welders, torches, and power and hand tools.
Follow customer-specific requirements, policies, safety guidelines, and directions at work sites.
Coordinate and communicate with other company departments to maximize customer satisfaction.
Perform other duties as assigned.