Installation Specialist - Orlando, FL (Bilingual English/Spanish)

SpotOn•Orlando, FL

11d•$20 - $25

About The Position

The Installation Specialist ensures restaurant locations are prepared for successful point-of-sale (POS) installations. The role conducts virtual site assessments and on-site readiness checks, installs and configures POS hardware, and provides training and live support to restaurant staff. It serves as a technical escalation point for complex infrastructure issues, supports junior specialists, and contributes to improvements in installation processes and standard operating procedures. The Specialist uses restaurant operations knowledge and technical expertise to improve installation efficiency, client readiness, and long-term business success. The position includes regular travel to client sites, including local and out-of-state travel and overnight stays as needed. Travel may be up to 50–75%. English fluency and bilingual proficiency in Spanish are required. The pay range is $20.00–$25.00 per hour, with offers reflecting the candidate’s location and experience. A high school diploma or GED is required; an associate degree in a relevant field is preferred, and equivalent combinations of education and experience may be considered.

Requirements

2–3 years of restaurant and/or technical support experience.
High school diploma or GED.
Fluent in English, written and verbal.
Bilingual proficiency in Spanish.
Ability to travel up to 50–75%, including local and out-of-state travel and overnight stays as needed.
Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Experience with advanced network testing, including speed, latency, and DNS, and explaining findings to non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, including resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
Ability to independently manage complex, multi-site projects and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and clearly communicating technical information via Zoom or in person.
Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management.
Excellent organizational, multitasking, and communication skills, with a professional approach under pressure.
Demonstrated success in 50 or more POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
U.S. work authorization is required; visa sponsorship is not available.

Nice To Haves

Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management with strong technical acumen, or a related field.
Experience in fintech or SaaS environments.

Responsibilities

Conduct comprehensive virtual site surveys, including assessments of complex or escalated restaurant sites.
Check wiring, electrical infrastructure, networking, and internet performance for installation readiness.
Perform network diagnostics such as traceroutes and port checks, documenting infrastructure gaps and risks.
Provide technical guidance to clients and vendors to resolve infrastructure issues.
Coordinate with Project Managers, Technicians, and Engineering to support successful installations.
Lead client follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Recommend improvements to survey tools, templates, and internal processes.
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Complete cabling, patching, and connectivity setup.
Provide on-site training and live support for restaurant staff and management.
Implement menu and system updates and configure reporting.
Perform pre- and post-installation tasks, readiness checks, and troubleshooting.
Follow up with clients to support smooth transitions and adoption.
Travel regularly to client sites as required.
Adhere to documented processes, including SOPs, SLAs, and checklists.
Review and verify work outcomes before submission to maintain accuracy and quality.
Identify and address process gaps or errors to support continuous improvement and operational excellence.

Benefits

Medical, dental, and vision options.
Health Savings Account with an annual employer contribution for eligible high-deductible health plan enrollees.
Company-paid life insurance and disability coverage.
401(k) retirement savings plan with annual employer match.
Pre-tax commuter benefits.
Paid parental leave.
Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
Monthly cell phone and internet stipend.
Education reimbursement up to $2,000 per calendar year.
Employee Resource Groups.