Installation & Repair Services Technician (Green Bay, WI)

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower • Green Bay, WI

11d

About The Position

The Installation & Repair Services Technician installs, troubleshoots, and repairs internet, video, and phone services for residential and business customers. The role includes direct customer interaction, maintaining professional and efficient service, and keeping accurate records of completed work. Technicians work with routers, set-top boxes, internal wiring, and other customer premise equipment, diagnose service issues, conduct site surveys, and assist with special projects as needed. Success requires strong technical and problem-solving skills and the ability to work independently.

Requirements

• High school diploma or equivalent.
• Strong electrical, mechanical, and computer skills, with knowledge of internet protocols.
• Ability to troubleshoot and solve technical problems independently with minimal supervision.
• Strong interpersonal skills for effective customer interactions.
• Ability to lift up to 80 pounds.
• Ability to work outdoors in various conditions.
• Ability to participate in on-call shifts for after-hours support.

Nice To Haves

• One year of telecommunications experience or post-high-school education is preferred.

Responsibilities

• Install and troubleshoot internet, video, and phone services for residential and business customers, including DSL, FTTH, and CBRS systems.
• Interact professionally with customers and provide a positive experience while resolving installation or repair needs.
• Perform internal wiring and configure and update customer premise equipment.
• Maintain accurate records of service work completed.
• Diagnose and repair service issues, escalating when necessary to support timely resolution.
• Assist with special projects such as site surveys, multi-dwelling unit rewires, and process improvements within plant operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED