Installation & Repair Services Technician III (Green Bay, WI)
About The Position
The Installation & Repair Services Technician III installs, troubleshoots, and repairs internet, video, and telephone services for residential and business customers. The technician works directly with customers and represents Nsight and Cellcom professionally, while completing accurate records of work performed. The role uses customer-premises equipment and internal wiring, identifies and resolves service issues, and supports outages, site surveys, projects, and process improvements. Technicians may also assist the Network and Systems team with plant and network equipment work.
Requirements
- High school diploma or equivalent.
- Seven years of post-high-school telecommunications experience as an installation and repair technician.
- Strong electrical, mechanical, and computer skills, with knowledge of internet protocols.
- Ability to troubleshoot and solve technical problems independently with minimal supervision.
- Strong interpersonal skills for effective customer interactions.
- Ability to lift up to 80 pounds and work outdoors in various conditions.
- Ability to participate in on-call shifts for after-hours support.
Nice To Haves
- One year of telecommunications experience or post-high-school education is preferred.
Responsibilities
- Interact with customers professionally while assisting with installation and repair needs.
- Install business and residential internet, video, and telephone services, including DSL, FTTH, TDM/POTS, and T1; work may also include CBRS installation and repair.
- Install and maintain customer-premises equipment, including network-interface devices, routers, and set-top boxes, ensuring equipment has current firmware and configurations.
- Perform internal wiring as required.
- Identify root causes of service problems, resolve issues, or escalate them to restore customer services promptly.
- Assist with trouble tickets and outages.
- Complete required service orders, trouble tickets, drop and maintenance records, plant records, and equipment records accurately and promptly.
- Maintain accurate plant records and process returned equipment by cleaning, resetting, and inventorying it; complete repair forms when needed.
- Assist with or complete site surveys and wiring quotes for projects as needed.
- Assist the Network and Systems team with repairing, installing, and maintaining plant and network equipment as requested.
- Identify opportunities to improve or streamline processes and assist the plant operations team with process-improvement initiatives and best practices.
- Assist with special projects, including multi-dwelling-unit builds and rewires, subdivision fiber allocation, and Site Optimization projects.
- Manage assigned processes and projects.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
