Installation Project Support Coordinator

Makino•Mason, OH

16h•Onsite

About The Position

The Installation Project Support Coordinator will be a proactive role within Order Fulfillment under the direction of the Installation Manager and a collaborative engagement with an assigned region, distributor, or Project Managers. The role requires the ability to coordinate and execute multiple simultaneous projects, while dealing with diverse issues, and ever-changing information. The role will involve interfacing directly, collaboratively, and professionally with customers, distributors, vendors, and Makino departments globally.

Requirements

Extensive technical knowledge of machine tool products and general manufacturing processes
Ability to prioritize multiple activities understanding the influence on short- and long-term relationships with customers and the impact these have on company performance
Information literacy and ability to effectively utilize diverse database structures, information archives, SAP, Field Service Management, and Project Management software.
Digital literacy to utilize basic concepts of computing, networking, augmented reality, and multimedia to communicate across all available platforms effectively
Excellent communication and customer relation skills with a focus on tactful and persuasive discussions
Project Leadership with the ability to manage multiple projects simultaneously.
Strong PC skills with SAP, Metrics/FSM, and other relevant systems.

Responsibilities

Collaborate with customers, distributors, vendors, and Makino personnel to execute the fulfillment of new machine delivery in accordance with Sales Order and Customer requirements.
Act as single-point-of-contact for all activities related to assigned installations for Regional Sales, Customer Support and Scheduling personnel.
Coordinate the execution of all back-office administrative activities related to verification of orders, project creation and updates, including data entry into Scheduling, Tracking, Project Management, and Field Service Management software.
Prepare and coordinate communication of all installation requirements, roles and responsibilities based on product and option complexity as well as customer requirements.
Coordinate the assignment of Site Coordinators on appropriately accrued projects.
Review and collate technical data and archive into appropriate locations within HistoryDoc.
Coordinate with all Stakeholders to verify compliance with requirements and schedule arrival of machine, options, labor, and peripherals to best-case scenario for Customer.
Interface with Gauge Tracker to identify and schedule appropriate equipment for completion of installation, including any necessary adjustments to scheduling or equipment needs.
Process requests for damaged, missing, or incorrect parts from notification through delivery to installation site while collaborating with all applicable Stakeholders.
Act as information liaison between Field, Technical Support, and Engineering Teams to resolve any questions regarding machine or option content, ensuring appropriate follow-up and resolution.
Verify machine and option installation has been completed and all supporting documentation finalized and relegated to appropriate databases and storage locations.
Resolve any administrative deficiencies by collaborating with Regional and Distributor Customer Support Management to bring into compliance and close Request ID at completion.
Process distributor invoices by ensuring accuracy and correcting discrepancies prior to submission for payment.
Act as Subject Matter Expert for install documentation and product installation standards for machines and option content, ensuring standardization of processes and adherence to best practices.
Participate in the feedback loop of continuous product improvement efforts within MM Engineering and Makino globally.