Installation Project Manager/Coordinator

Luxer One•Sacramento, CA

1d•$70,304 - $72,000•Hybrid

About The Position

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology. We're experiencing rapid growth, and are looking to bring on a new Installation Project Manager onto our growing team! As an Installation Project Manager, you will support the Installation Manager with daily locker installation expertise and problem-solving. In this role, you will interact with our network of installers across the country as well as internal stakeholders.

Requirements

One or more years of experience in project management, account management, customer success, operations, implementation, logistics, or a related field is preferred.
Demonstrated ability to organize competing priorities and meet deadlines.
Strong customer-service and relationship-management skills.
Effective negotiation, persuasion, active-listening, and conflict-resolution abilities.
Available for occasional early-morning or evening support based on customer time zones or project needs.
Exceptional organization, prioritization, and attention to detail.
Strong sense of urgency and respect for deadlines.
Clear, proactive verbal and written communication.
Customer-focused relationship and expectation management.
Practical problem-solving and sound judgment under pressure.
Learning agility and willingness to develop technical knowledge.
Personal ownership, dependability, and consistent follow-through.
Ability to coordinate multiple stakeholders without direct authority.
Comfort managing a high volume of simultaneous work.

Nice To Haves

Comfortable learning and working across multiple software platforms, including CRM and project-tracking tools.
Familiarity with networking, security cameras, device-management tools, construction, or physical-product installations is helpful but not required.

Responsibilities

Manage Projects from Sale to Installation: Own assigned projects from signed purchase order through installation, implementation, and operational hand-off.
Maintain clear milestones, priorities, responsibilities, and next steps across a high-volume portfolio.
Keep projects advancing toward installation and revenue goals while ensuring complete project closeout.
Maintain accurate project status, risks, communications, and installation dates in CRM and tracking software.
Lead Customer and Cross-Functional Coordination: Serve as the primary implementation contact for customers and Luxer One channel partners.
Set clear expectations and provide proactive updates on timelines, requirements, risks, and next steps.
Coordinate with Sales, Manufacturing, Logistics, Fulfillment, Installation, Product, Support, and Accounting to remove barriers.
Support customer onboarding, third-party integrations, and process improvements that strengthen execution and customer outcomes.
Drive Installation Readiness and Resolve Risks: Confirm site, product, documentation, payment, logistics, technical, and installer readiness before installation.
Identify risks and missing information early and take action to prevent delays.
Troubleshoot implementation issues and engage the appropriate internal resources when needed.
Escalate significant issues promptly with clear context, recommended actions, and next steps.